Apple charged me $157 for a “free trial” and won’t tell me why my refund was denied
I started a 7-day free trial for an app on the App Store and was immediately charged $157 for an annual subscription. I later found out that I had started a free trial for the same app 3 years ago, which is why the app charged me the annual subscription fee immediately instead of giving me the free trial. But I had no idea I couldn’t do a free trial (why would you even show me the Free Trial option then?).
So I reached out to the app developer. They were very cooperative and pointed me toward Apple Support, since the developers themselves can’t do anything. I “purchased” the subscription through Apple. So I requested a refund on Apple’s website. The request was denied. I was very confused as to why, so I requested again. Denied again.
Then I called Apple Support. Apparently you can only submit a refund request twice, and after that you’ve exhausted all your options. They had no resolution for me, even after escalating to a senior advisor. Apple policy wouldn’t allow them to submit a third refund request or even tell me why it was denied despite the fact that the developers themselves support me getting a refund, this was an accident, and I cancelled the subscription as soon as I realized I’d been charged. I couldn’t get Apple to override the decision or give me any kind of credit.
Now I don’t know what to do here, and I feel stupid for losing $157 for nothing. Can I dispute this with my Bank?