Hey everyone, if your refund is stuck or you got a wrong item delivered, you aren't alone. Official Parliament data shows consumer complaints hit an all-time high in 2025.

The NCH Loophole & How to Fight Back:

Many companies now exploit the National Consumer Helpline (NCH) by uploading false responses ("delivered successfully" or "user damaged item") to force-close tickets. Because NCH is only a mediation platform, they get away with it. If this happens to you, escalate immediately to the official E-Daakhil portal (edaakhil.nic.in) --> now handled in the E-Jagriti portal.

Based on my personal experience, the E-Jagriti website isn't very user friendly. But we must start raising complaints.

I wonder why the govt isn't taking any stricter actions.

I am writing this out of sheer frustration because I just caught Flipkart red-handed committing literal corporate fraud on a government portal to avoid taking back a return.

Here is how they are manipulating the system to trap you with defective items.

I just caught Flipkart red-handed committing literal fraud on a government portal to avoid taking back a defective appliance.

The Setup: Bought a Whirlpool Washing Machine for ₹12,611. Delivered Dead-on-Arrival on Sunday, 09-08-2026.

The Trap: I raised a return immediately. Whirlpool's technician verified the manufacturing defect. Instead of approving the pickup, Flipkart support ghosted me until the last minute, then suddenly demanded a physical brand jobsheet to run down my 7-day return window (ending 16-08-2026).

The Scam: To protect my money, I filed a complaint with the National Consumer Helpline (NCH Case: 9940923) on Friday, August 14, 2026.

The Lie: Flipkart’s legal team uploaded this official remark on the NCH portal to force-close the ticket: "Since the product was delivered on 09 Aug 26, it is post the 7-day policy... closing the complaint."

Let that sink in. Delivered on August 9. Flipkart told the government that August 14 is "post 7 days." That is only FIVE days! They are openly manipulating basic math on a central government platform to trick the system and trap consumers with broken products.

The Resolution: I called NCH support (1915) and exposed the fake math. The government officer officially directed me to file a lawsuit via the e-Jagriti portal. I’ve officially handed this over to my lawyer to sue them for corporate fraud and severe mental harassment.

Avoid Flipkart for large appliances. Their "Trust Shield" is a total scam.

You're welcome I just learned this.....I know you tried it and it worked...🤩🤩

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