WARNING: Roborock Qrevo Curve Defect & Warranty Refusal (BBB Case Unresolved)
I am writing this to warn consumers about both the Roborock Qrevo Curve robot vacuum and the company’s customer support practices. I spent $933.94 on this high-end machine expecting a premium experience, but it has turned out to be an overpriced failure backed by dishonest business practices.
Regarding the product performance, the vacuum completely fails at its advertised features. It was sold as having self-emptying capabilities for pet hair and special chassis-lifting technology for high thresholds. In reality, the self-empty port is poorly designed and clogs with pet hair every single time, leaving the internal bin empty while jamming the narrow suction channel. Because of these constant clogs, I cannot run the vacuum on an automated schedule, and am constantly emptying both the port and dustbin by hand. The threshold feature is equally useless because the software logic is delayed, causing the robot to drive up to standard one-inch transitions, hesitate, and get completely stuck. The overall vacuuming power is subpar, scattering light debris and leaving pet hair behind on carpets.
The company’s service and warranty practices are even worse than the product itself. When the machine degraded after a few months of use, I went through weeks of tedious troubleshooting steps requested by their support team, including sending videos and cleaning sensors. Their own technicians never identified a single broken physical part. Despite the unit being well within its one-year limited warranty, Roborock flatly refuses to issue a refund. They repeatedly cite a scripted internal policy claiming that refunds are capped at thirty days.
I cited their written one-year warranty contract back to them, which explicitly lists a refund as a valid legal remedy alongside repair or replacement. Nowhere in their legal terms does it state that the refund option expires after thirty days while the rest of the warranty stays active. They refuse to honor their own written terms and insist on forcing me into a repair-depot shipping loop for a machine that suffers from fundamental engineering and software flaws rather than a broken part.
When I filed a formal dispute with the Better Business Bureau and quoted their contract line-by-line, Roborock completely stopped responding. The BBB officially closed my case as unresolved due to the company failing to participate, leaving a permanent negative mark on their business profile. I have now escalated this matter to the State Attorney General regarding their warranty practices, and Roborock is still refusing a refund. This company takes your money and refuses to honor their contracts once things go wrong. Avoid this product and this company entirely.