Horrible experience for the past three weeks
Foresaw some issues after they announced the logistic changes to "reduce carbon emissions" but didn't expect anything of this magnitude.
First week: major ingredients missing, like the tortillas for the taco meal, carrotts and pita for the falafel..around 20%of ingredients missing. Complained and got a $30 credit, thought I would give them another chance.
Second week: box arrived a day late with no warning. 2/3 of ingredients missing including all the proteins. Wilted herbs and all produce packed loose in the box. Nome of the 5 meals I ordered can be made. Customer service completely unresponsive after several tries through text and email, cant get a hold of anyone to process a refund.
Third week: thankfully they just cancelled the box meant for today and issued me a refund.
Overall an awful experience, never seen a company go downhill so fast. What a stupid idea to divest from their logistics unit, someone thought to save pennies and instead they will lose all their customer base over this.
So sad, blue apron was our favorite meal kit company for over a year.
Edit: so it looked like I did get a refund for that second week box. Although I haven't received any response on the topic, it is displayed as refunded in the BA app. I will make sure to monitor my credit card to check if there has actually been a refund.