Payoneer froze my funds, shut down my 7-year-old account, and left me with no access to my own money.
I've been using Payoneer for over 7 years, and I trusted the platform with a large portion of my savings $9,972.
About 50 days ago, my balance was suddenly disabled for what Payoneer called a "routine review." For more than 40 days, I had no access to my own money. When that review finally ended, I received another email saying my account was being permanently closed without any specific explanation, and my funds would remain frozen until September.
I only used Payoneer for a handful of transactions each year, so this came completely out of nowhere.
To make things even worse, I suffered a serious knee injury while I was in a foreign country just two weeks before they informed me my funds would remain frozen. I had to go into debt just to cover the first stage of my medical treatment while nearly $10,000 of my own money sat locked in my Payoneer account.
Payoneer's support has been completely useless. Every response feels like a template. Different names Sara, Jane, Adam, Jose, Leonard but the exact same copy-and-paste replies that never address a single question I've asked.
Now I'm aware that Payoneer is a scammy company, and I was trying to get my money out even before this happened. But to be this explicit about your shady activities is another level of predatory business practices.
I've filed complaints, escalated my case, submitted medical documentation, and still get the same generic response telling me to wait months for my own money.
At this point, I am preparing to escalate this matter further, including regulatory complaints and legal action, because waiting months to access my own funds is simply not acceptable.
If you've been through this or have any advice on how to get this in front of someone who can actually make a decision, I'd really appreciate that.