r/payoneer

I am posting this to highlight an ongoing issue with Payoneer since MAY ( more than 6 months now ) holding my funds following a failed withdrawal, with zero response from their compliance team for weeks. this is ridiculous , it's my money and i need it ...

• Payoneer requested that I withdraw my full remaining balance ($960.00 USD) so they could proceed with closing my account following an alleged Terms of Service (ToS) violation.
• I initiated the international withdrawal to my bank account as instructed, but the transfer failed to arrive. basically my bank coudn't accept transfers unless they came from JP morgan so they didn't get the money
• Payoneer then proceeded to close my account anyway, leaving my $960.00 USD trapped in limbo without returning it to me.

1. Payoneer’s official SWIFT MT103 document proves the funds were stopped at their intermediary bank, BIAT (Tunisia).
2. My receiving bank in Ivory Coast (BICICI) issued an official certificate confirming the funds were never received and i even sent my bank statement many times to payoneer to prove i never got the money .
3. Payoneer has a clear legal obligation to return remaining client funds upon account closure, regardless of ToS status.

Despite submitting all irrefutable proof (MT103, bank statements, BICICI non-reception letter), Payoneer’s Complaints Department has completely stopped responding to my emails and failed to initiate a Recall of Funds via Citibank.

I have officially escalated this matter to state regulators at the California Department of Financial Protection and Innovation (DFPI) under Case No. CN0050XXX.

I demand that Payoneer’s legal and compliance team immediately coordinate with Citibank/BIAT to process the Recall of Funds and return my $960.00 USD.