u/Appropriate-Ad-149

We started our security system with Vivint and it started out well. We are moving homes a few years later and they told us to leave the equipment we bought and to buy all new equipment for the home. We have spent over 14 hours on the phone to get the issue resolved. They transfer us back and forth from each department over and over and over. When we ask to speak to a manager, it never happens, it goes to the agents at the same department. Absolute nightmare.