r/VivintSmartHome

Well, 8 years on an outdoor camera, figured I could get a better life but it is what it is. Know one thing for sure, chatting with tech support (said mildly) was absolutely no help but wanted to upgrade to the new system for a super low price.

Swapped my two outdoor cameras, it is definitely the camera as it won’t connect when swapped to the other good known base and good camera works on either base.

Two questions, how do I remove the current dead camera from the panel and connect a new one that Walmart has for sale? Tried the 2203 installer code and no bueno. Thanks

These people opened a credit account in my name without my consent or my presence. I have told them to get their stuff off my house within the three day window and it’s still here and now they are trying to bill me nearly 4000$ for about 1500$ worth of stuff. Infuriated!

am i crazy to expect that the level of detail that is shown on the panel be the same in the app?

yes i want to know that the panel is on battery power, or that a sensor is low on battery.

in some cases the app doesn't even reflect the same data at all. or displays it poorly. looking at the home screen, it says i have a 5bar cell signal. but then deep in the settings it says "cell signal: Poor"

i get the strong suspension that they are just vibe coding this app

Smart Hub x 1
Door/Window Sensors x 13
Water Sensor x 4
Doorbell Camera Pro x 1
Outdoor Camera Pro x 4
Indoor Camera x 1
Smart Thermostat x 1
Spotlight Pro x 1
Keypad x 1

Equipment Total: $5700
Smart Home/Alarm Monitoring: $75

I was also charged $200 for install, which I see should’ve been free for new customers. I feel like I could just invest into Ring and save a lot of money. But I do like the active deter feature and the cameras are capturing things my last system missed. Thoughts?

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I was searching Amazon and stumbled across this as a sponsored/ad product. Has anyone here ordered it or know if it's legit, it's way cheaper than what Vivint sells it for.
https://a.co/d/0e9o2XCF

I have been a loyal Vivint customers for eight years. I recently upgraded to their new Smart Home Pro Gen 2 and their latest doorbell camera. The cameras no longer talk to the panel or display images. I can still arm my home and disarm it. However, the doorbell and its camera and the driveway camera no longer send their feeds to the panel for me to see. I upgraded the system so my disabled wife could have a better idea who is at the door during the day. And when I'm at work, I would get notices on my ap the moment someone approached the door bell or walked up the driveway to better assist her.

I did the chat game with the overseas Vivint tech support workers. Both of the tech support guys ended the chat in the middle of trying to get my images to display and my doorbell to ring. I guess they have time limits on each service call and abort the mission when the issue is taking too long.

Disappointing for sure. Unreliable technical support from Vivint for my new dumb home security system.

So I got conned into signing up for vivint after they claimed they would buy my previous security system for $200. He then said they were installing free equipment and the install would be free as well if we agreed to do a photo for the company. Fast forward after reviewing the documents carefully im seeing the equipment was put into a 60month loan and then the guy listed it off as just the monitoring fee and not an equipment loan. If anyone has had any similar experiences lmk so I can add them to my class action suit.

After several calls asking to escalate my complaint they refused.

It took me all of 10 minutes to file a complaint with bbb and escalation desk called in two days, and yes they can do that. If thats what it takes so be it.

I am in search of home security system for my new home including cameras and sensors . I am a tech guy and I want ability to do a good automation around the home. Is vivint is the best choice ? Also how much initial bundle cost ? I see ADT mentioned they can give equipment for free and plus 1000$ voucher to buy stuff like cameras and 69$ monthly subscription fee . However I heard it’s not best for automation . Also I don’t see a way to get a quote from Vivint online , it’s asking me to call them ! so i assume everyone pays different price

And can they please teach their sales people to read no soliciting signs?!

I feel bad for anyone who signs up and gets scammed by these guys...

I absolutely hate Vivint so I am just trying to make it through my contract. I had a light bridge that was working just fine. A month or so ago, my exterior lights stopped working (eria/aria) that I bought from them stopped working. It says offline. I chatter and long story short, aft their support was unable to solve the issue so they sent me a new one, after I was signed up for the support package $29.99, which I thought got me a technician.

After I got the new one, support was unable to get it connected. After I asked for a tech visit, they told me that it would be a $99 service fee because the bridge was a DIY.

I got that waived by calling support, but now I am waiting over 2 weeks for an appt.

Anyone know the trick to getting the light bridge to work? I've got a nighthawk router. The light is a solid white/amber color and I'm told needs to be green.

Have I mentioned I HATE Vivint?

My Vivint account was supposed to be transferred to my tenant a few months ago. My tenant paid Vivint an activation fee $60, received access to the security system, and has been paying Vivint monthly for $53 ever since. I reasonably believed the transfer had been completed.

However, Vivint continued charging me $53 per month at the same time which I only found out until a few months later. I only recently learned that instead of transferring my account, Vivint opened a new account for my tenant and left my old account active.

The problem is that while Vivint continued charging me, I no longer had access to the security system or services I was supposedly paying for. My tenant had access and was already paying Vivint separately for the service.

Vivint now says the transfer was not completed properly (which Vivint handled it over the phone), so my old account technically remained active and they WILL NOT refund me. But if my account was still active and I was being charged for service, what service was Vivint actually providing to me?

I had no access to it, while my tenant was separately paying for and receiving the service.

Who runs business like this?

Does anyone know from experience if the Vivint thermostat is able to connect with Alexa or Google based temperature sensors? I’m wanting to better regulate my home temp but Vivint doesn’t have their own temp sensors yet. Thanks!

This isn’t the first time I post on here about Vivent. My thermostat was replaced a year ago. I live in South Texas and it was close to 100° on Wednesday when it went out. My husband is away with the military so it’s just me troubleshooting again. There is no way I was going to call Vivent support to speak to a foreign to have them do all the diagnostics and troubleshooting I already did.

Something weird happened. I left the thermostat on auto fan/cool at 75. We have a window unit and secluded ourselves to the bedroom or swear our butts off to eat. My six year old has been hot and sweaty. This morning I felt cold for the first night since Wednesday. I then realized the AC was on. I didn’t dare touch it as I didn’t want to do anything for it to go out again. Well that didn’t work. Around 3pm, it stopped working again.

My husband got home today after a 12 hour drive to see if he could figure it out. In the past we would remove the batteries, wait a few minutes and it would work. If it didn’t we would reset the thermostat and add it again to the panel. Our thermostat turns on with new batteries but is not being seen by the panel.

My husband went to Lowe’s to buy a cheap thermostat to see if we can get AC.

I have a big chunk of money coming my way, so I think I’m going to pay off our equipment and say bye to Vivent for good! We have had nothing but issues. I currently have 2 cameras that don’t work as well.

What is a better security system? My husband says he saw something at BEST Buy. Since he is away a lot with the military, he definitely wants remote access.

So I've been looking into getting a second display for my master bedroom and I couldn't find anything. All i found when i searched "secondary display" on this subreddit was people talking about the Glance panel and how it was discontinued and then about a new pro display secondary display that is in beta. Does anybody have any information about it? I would really really love having another display for my master bedroom and it seems like a popular request on this subreddit.

Anyone else experiencing their doors unlocking randomly at ungodly hours of the night? Obviously this isn’t a scheduled action and it absolutely terrifies me. There’s no rhyme or reason to it but I now wake up constantly in the middle of the night worried about it and low and behold, my front door randomly unlocked at 2 am or my back door at 3:13 am, etc.

Does anyone know if I can pair my old doorbell to the new alarm hub, tech says that it doesn’t work with newer one so I was just curious to see if anyone else has tried.

I have posted here before, expressing disappointment with the Vivent cameras not alerting us when large deer are in the yard, or when someone swiped a watering can off our front porch. Last week we had a couple of strange dogs frolicking in the daytime in our back yard, and later, three large bucks in the front, right in front of the camera. A few nights ago, we had bears. BEARS. We saw them with our own eyes, and on the cameras as well, but had no alerts and no recordings. We had to turn the sensitivity down because it was going off for blowing leaves, when the pinwheels were spinning, etc., but even then it wouldn't pick up large animals.