r/VivintSmartHome

A month later my neighbors sued me. My neighbors lawsuit says, I can not take any recordings, like my security cameras and to take down my security lights which are on the vivant cameras. No cameras face their property and I told the technician to not install the light on the camera in the side yard between our houses. My light is over my back door shining into my yard. They didn't specifically say my security cameras were the problem, but those are what they are referring to

I was told by my salesman that theses cameras are legal here in the state of Michigan and I won't be in trouble for having them.

Btw, my neighbors have trespassed in my yard over 15 times in the last 5 years. Built an enchroment and stolen hundreds of feet of my property. I was forced to sue them to remove their fence and they counter sued me for harassment about these cameras.

It's been a total legal mess.

Truck got broken into last night and the app isnt letting me rewind any footage. The button isnt even there! Just the mic and photo options! This shit is ridiculous! Why would I want a door camera that I can't even rewind?

Stop knocking on peoples doors at night and teach your reps to have respect when people ask them to leave.

my mom recently got convinced to buy a doorbell and driveway camera and it's really obnoxious and i tend to have company come over at night since that's when i'm most free, is there a way to pause the cameras recording just for a couple secs ?

Vivint’s Protection Plan.

Has it helped you, and if so, how?

I just signed up and would like to know if it in fact has any benefit to it.

It's bad enough the voice on the panel sucks but now when I open any of my doors it says "Zone" and then a number. What is going on???

As the title says; in my home we have had fun changing the back door name to “who let the dogs out” or the front door to “welcome to paradise”. Now if we call the doors anything other than what they actually are, all we get is “zone one” etc. Why? No really, why? What does Vincent care?

Exactly what the title says. Vivint called and offered me a deal to pay $15 and they will forgive the rest of my past due balance. I agreed, and set up a payment for the next day when I got paid and they set up auto-pay for the same day as the payment.

The next morning, the $15 charged to my account and shortly after the auto pay attempted to charge the rest to my account.

The way it works is you pay the fee and within a couple of days they will process the credit to your account. The problem is, they're setting up auto-pay to charge before the credit processes to your account and autopay attempts to charge the rest before they give you the credit.

I was lucky and had my card locked when they tried to charge the rest. What an absolute scam. Holy crap.

:edit: to add that I did get the credit after a couple of days. However, they would have charged my card if it was unlocked before the credit processed and I would have been SOL.

I've been a vivint customer for about 5 years, and am considering getting some additional indoor cameras. I had two questions that I went to Vivint's chat support thing online to ask:

1. Can I install these myself?

2. Is there a maximum number of cameras that I can connect to my Smart hub?

The automated support couldn't figure this out and so connected me to a live agent. The live agent initially evaded my questions, but then when I reasserted exactly what I wanted to know was direct in answering, yes and yes. So perfect, I said to thank you and anticipated she would end the chat.

But instead she started asking me how many cameras I want, at which point I explained that I wanted to read reviews and consider prices, but that it was my intention to purchase directly from the site. I also let her know that I have the 4th of July promotion which is going on now that I planned to avail. But she kept repeating that if I buy directly from them they can assure quality and some blah blah blah. Now I'm getting confused because I literally just told her that I was intending to buy from the site but I wanted to go do a little research first. Then she started repeating the same thing about if I purchased from her and she has a discount code and blah blah blah.

This made me distrustful of her and her answers. I'd gone to chat for two precise questions, not this whole sales pitch. So I came here instead! If anybody smarter than I am about this stuff, could indulge me with a few questions I would really appreciate it:

1. The agent told me that I could install the cameras myself and that I could connect up to 12 of them to my Smart hub. Does this seem right?

2. Is it easy enough to do, like with some YouTube video or easy instructions?

3. Since they've compelled me to come here by being forceful on a support chat I'll go ahead and ask another question - is there a better option for additional cameras than purchasing directly from Vivint?

Thanks in advance!

So I have guests that stay pretty frequently and I want them to have access to the Vivint panel/app only while they are here. I know you can set times in the app for when users have access but having it so that they can only access it on their phones when they are on our wifi would be great so that when they arrive they can look in on their phones without me having to go in and change the setting Everytime. I think this could be done by having a special password on the panel and then entering that on the app when connected to the wifi.

I have 2 outdoor cameras (1 broken), doorbell camera, smart hub, and several door/window sensors that have been sitting on Facebook Marketplace for months, with me decreasing the price several times. No one wants to buy them, and I'm starting to think they'll just end up in the garbage.

Is there a better way to sell them, or donate them?

We started our security system with Vivint and it started out well. We are moving homes a few years later and they told us to leave the equipment we bought and to buy all new equipment for the home. We have spent over 14 hours on the phone to get the issue resolved. They transfer us back and forth from each department over and over and over. When we ask to speak to a manager, it never happens, it goes to the agents at the same department. Absolute nightmare.

I got talked into a newer camera. Had to change log in info. Now Apple Watch doesn’t connect. Any ideas to fix it? I rebooted the watch. I deleted and reinstalled and rebooted. What next?

Can’t view cameras anymore but can do literally everything else on app and it gives me the little detection recordings but I can’t live view, does anyone else have this issue?

Was expecting to receive like $10 tops and was shocked when I opened the envelope and saw the check for $500. Has anyone else received their settlement check? I read that some folks are receiving an upwards of $1200 👀

Arrested for drugs and weapons charges…

Any ideas of how to reset this thing? I dont want to pay their subscription at all. I plan on trying to use it with home assistant if I can. But its asking for a pin and facial recognition to change anything.

Recommended answer: https://www.reddit.com/r/VivintSmartHome/s/rGzNsixbcg

I just got a new vivint smart hub pro 2 that was released but I can't seem to get the view/interface that was shown on the release video, will this be release later or am I doing something wrong?