r/VivintSmartHome

https://youtu.be/QLo42\_Ha4lw?si=xt8sLLV6FAbBS2fD
Found this on YouTube while I was browsing. Thought I would share.

As the title says I'm applying for a role as a field service technician for Vivint and I wanted to get any opinions from previous employees and techs if the company is good to work for and what's it like?

I c@celled successfully and got the c@ncellation email and was wondering how long does it take for my phone to stop communicating with the hub and another question I have is when can the new homeowners setup their account? I will be moving out on the 29th.

The pitch was aggressive. He knocked loud as hell like a cop. Woke up my pregnant wife and demanded she come down too. I told him she is staying upstairs and he can kick rocks if that is a problem.

Obviously, that said, I have a baby on the way and I want my wife to feel safe when i am not home. Now and after our son is born. To me, that peace of mind is worth $92/mo.

I wish the sales rep would have been more honest with me. I took the time to read the contracts which clearly upset him. I feel bad for the people that are being preyed on by this type of sales tactic.

He lied directly to my face and said that the loan he was trying to get me to sign was not a loan. He said "there is no hard credit check."
Moth*r Fuc**r, it says THIS WILL REQUIRE A HARD CREDIT CHECK right here.
This is a loan for the equipment. It isn't "free" or "included", there are just no upfront costs. Dude is my age so he have me the "you got me" look and said he'd been "dealing with old-heads all day." I said that's fine, but just be straight with me, man. I WANT this service and was going to get it anyway, you don't have to lie to me, Yousef. Go back to Florida, you vulture

Installer was a very pleasant softspoken man with neck tattoos. Loved him. Very kind and considerate.

All said: good product that meshes with my existing myQ garage door opener and google nest thermostat

Hi I got the new hub and it's bugging out really bad. I've restarted it a few times now but it's still bugging out. Every time I arm the system it takes like 7 seconds for it to register before actually arming and then when I try to view cameras or events it lags out very badly. Is this a known issue?

Had a door to door clown come disregard my no soliciting sign. I already have vivint, but he rang my doorbell and mysteriously my microphone was disabled I assume to make me open the door. Really off putting.

Worst Vivint technician in the world.

So I’ve had Vivint for over 4 years and have had no issues. My spouse and I were moving so I called to schedule a tech to come out and uninstall our equipment to move it to our new home. When I called to schedule this, they told me it would be $350 for and uninstall and reinstall but they have an offer if I spend $750 on new equipment I can have the fees waved. My spouse and I feel like it’s a good deal and agree to get another thermostat (moving to a bigger home with 2 HVACS) and another camera and door sensors.
The uninstall tech comes and he’s really not very helpful, but it’s fine we eventually got all out equipment uninstalled from the home.
I move to the new home and have to wait 2 weeks for a technician to come out and install this (despite planning this well over a month in advance) b/c they say my new home is too rural.
Ok whatever I’ll deal. Finally the day arrives and our Vivint technician shows up at 8:40 am (late)
He’s pushing 400lbs and he walks into my home and immediately sits down and says “I’m hungry” ok, getting comfortable I see… he then proceeds to go through all the equipment I need to have installed and makes me sign another contract that is about $80 more then the one I signed weeks earlier when I purchased the $750 worth of equipment. I ask why I am signing another contract and why it’s more expensive. He says it’s a fee for the MyQ garage door install… ok whatever at this point I just need my stuff up and going.
He tells me he doesn’t know how to do the thermostats and says he won’t be installing those… I’m confused by that but honestly I can’t be bothered and I have an HVAC tech coming out in a few days so I just let it go.
He spends nearly an hour just sitting in my kitchen on his iPad… saying and doing nothing
He then asks to use the restroom and I show him the way.. he took a 15 min crap in my bathroom and comes out and looks me dead in the eye and says “thanks I really needed that”
I’m so shook by this but I’m just trying to be polite.
He then asks me if I have apple cider vinegar.. b/c he gets cramps… I open my refrigerator and he spots my Powerade and pivots to ask for that. I hand him the Powerade reluctantly hoping I can get him motivated to work.
He downs the Powerade and then goes out to his truck and comes back in with a bunch of equipment and he hands me a door sensor and says “I’m gonna throw an extra sensor in for free”
Ok.. cool thanks, can you install everything now??
Note I have a 3 month old baby so I’m balancing a lot and trying to keep the house somewhat quiet for the baby. I ask him repeatedly to please try to keep the noise down as best he can, and he constantly drops his drill on my hardwood floors, he’s slamming doors and just being overly loud..
about 4 hours into him being in my home he finally starts to install the first camera… 4 hours..
he asks my husband for work gloves to borrow and a phone chargers (he took both of these things when he left)
I told him I had my mother’s birthday party to go to at 4pm
He said “oh yea I’ll be done before then”
Joke.
He gets 3 cameras installed barely… wires hanging everywhere and he’s dirty hand prints all over my freshly painted white walls.. he then moves to the garage door opener.
He didn’t even ask me to move my vehicle, I pop my head into the garage and he’s on his ladder with his foot and hand on the roof of my car!!! Just all 400 lbs of him.
I get a little snappy and ask him to get off the vehicle!
He comes back inside and asks again for apple cider vinegar… at this point I’m just done with this man.. I give him the vinegar and he proceeds to pour nearly 1/3 of the bottle into a gallon sized just with ice and then asks for water…
I ask him to please hurry b/c at this point it is 4 pm and all he has done is 3 cameras and the panel (minus the setup)
Finally it gets so bad, I just ask him to leave b/c I have to go and I tell him he’s moving too slow and is very unprofessional.
I walk back inside and start to get my things together, he just walks in my door, no knocking or anything after I’ve asked him to leave, and he walks up to my counter where all the uninstalled equipment is and grabs one of the door sensors (the free one he was going to give me) and says “I’m taking this back!”
At this point I’m seeing red.
I scream at this man and literally chase him out of my home.
I took pictures of him, his truck, his plate and I called Vivint to complain. They did not make that easy btw.
Just for reference, in 8 hours of work this man installed 3 cameras and the panel.
He left UNINSTALLED:
5 glass break sensors
5 door sensors
2 thermostats
2 smoke detectors
2 water sensors
A chime extender
The MyQ garage door opener

He damaged my walls and my floor
He took a dump in my bathroom
He dented the roof of my car
He took my husbands work gloves and phone charger
He drank my Powerade and Appel cider vinegar

I am a very patient and understanding person but this human can’t be real.. I genuinely thought I was being filmed.

TL:DR
Literally the most unprofessional tech who did nothing in my home for 8 hours except take my stuff and poop in my bathroom.

Had a door to door clown come disregard my no soliciting sign. I already have vivint, but he rang my doorbell and mysteriously my microphone was disabled I assume to make me open the door. Really off putting.

We just got doorbell, door sensors, and lock installed as well as the thermostats last night. Woke up this morning realizing my downstairs (gas pack) system never shut off. Cranked the thermostat up to 72, doesn't shut off. Rebooted the thermostat and turned off the air and it was still running.

I am reaching out to the rep hoping I can get the tech back here but who knows if that will solve anything. Has anyone else had this and solved it?

ETA: Figured it out. It was wired wrong causing the system to constantly run.

My back door lock was keyless and lever lock. The vovint tech damaged the lock. Now vivint says they dont sell them.

Im working on getting vivint to pay for a new one, if I can find a lever keyless that is compatible to put in the system. I heat schlage and Yale have them.

Has anyone incorporated a zigbee or zwave door lock with a vivint system?

I hold the button down and I get a yellow stripe. Can’t figure out how to reconnect this camera. Help.

Can someone help me understand what happened? The house has a Vivint alarm system with a doorbell, keypad and some sensors. It's also paired to a keyless entry system. The setup doesn't have an active subscription for 3 years now, and was until tonight used just for the camera bell ring and to manage the lock pin codes.

New tenant was provided 3 door lock pins setup in Vivint as users. Batteries were put fresh on all sensors and door lock. Tonight they call me frantic while the alarm is blaring. They said they opened the garage inside door when the alarm went off and they couldn't turn it off. I asked them to use their PIN but it didn't work. I asked if they had armed it and they said no. They mentioned the system was beeping for a sensor battery a day ago and they unplugged it. This happened at midnight, I got woken up from their frantic call.

To turn it off I gave them the master PIN and that shut down the alarm. But I am confused.

* How did the system alarm if the tenant claims they didn't arm?

* Why didn't their user PIN disable the alarm?

* Can I check logs to confirm what happened?

* Could the system arm if the battery drained?

I had horrible experience with vivint and swore would never go back rep stopped by my house and I told him I wasn’t interested and why. He said no contract no install fee $45 mo monitoring fee fixed forever and for additional $8 mo I would never pay a dime for equipment. I told him that made no sense from vivint business prospective and refused the offer. Thoughts?

We have been Vivint customers for seven years now, no issues. We have moved to two different houses with them, added new equipment each time.
As I said before we have not had any issues with them until about a month ago.
First, we called to schedule the uninstallation of our equipment and they told us their next appointment available was past our closing date so we just said whatever we will uninstall ourselves.

Then, we get a text message saying someone would come uninstall the next day. The guy shows up, uninstalls. Okay weird but it’s done.

We schedule our appointment for re-installation. The next guy shows up on 5/1 and assumes we are installing a new system. Obviously Vivint’s communication is POOR, internally.
Totally fine, dude says yeah I can still install your equipment. So he works through it. We add a couple of sensors, thermostats and smoke detectors. $1290. I tell him I want to make payments on the new equipment - four months with Vivint.

The next business day, (5/4) I see a charge for $1290 from Vivint on my bank account so I assume the guy forgot to mention or log that we wanted to make payments on the equipment charge. I didn’t call Vivint I just assumed it was paid for, we had the money so I just said whatever.

Then, last week, our bill came around and they’re charging us the service fee AND the INSTALLMENT FEE for our equipment.
I immediately call them and they say no we didn’t take out $1,200 on your account on 5/4.
There is no record of this payment or them charging me on my account on their website, only two statements released on 5/4 and 5/6 for the equipment- the same $1,290.

Normally they charge my bank account, this payment was made from my card number. Yes both are listed on my payment options online. But every month they charge my bank account.

The charge is listed from VIVINT / INC US. Lisa Wilson.

So Vivint doesn’t have any record of charging me. I filed a claim on the charge with the bank because it is unauthorized. It’s just a waiting game at this point.
Does anyone know anything about Vivint charging from different entities or double charging by accident? Everytime I speak to people at Vivint they are very dismissive. They did raise it up but did not call me to provide the resolution details. I called them today and the person I spoke to said that they don’t have a record of the charge and I need to talk to my bank.
A Whole Ass Mess
Vivint. Get your shit together.

(Mostly a joke; our (presumably) Mormon salesman was chill.)

My husband and I had a few Vivint systems installed earlier in the month. I am happy with the installation and technology services. Hell, I’m even happy with our sales rep. He was polite, as personable as a salesman can be, and genuinely made me want to ask if he was part of the church before I even was aware Vivint is based in Utah (special interest).

Anyway. Here’s the point. Salespeople do what salespeople do. I knew there’d be some “hidden” fee or something we weren’t fully aware of when signing. The salesman didn’t do a great job explaining our obligation to Vivint versus that to Fortiva, but, tbh, we didn’t read the fine print either. We take responsibility.

What I was unaware of until now, though (because I just sat down to budget next month), was that I was given no admin access to our account. I can see our cameras but do not directly have access to our billing. The credit line is in my husband’s name, so that being the case for Fortiva makes sense. But, for me to show as an “admin” on Vivint’s app but then having zero access to billing online? That’s weird. For the technician to automatically label the house in my husband’s first and last name? That’s weird. For panic alerts to automatically go to him (until I spoke up and asked for them to come to me (I work in town; husband doesn’t))? That’s weird. My job literally just allows me to be more accessible in an emergency or to deal with billing, whatever the case. Why assume everything only goes (and should be named after) him? Call me a crazy feminist, dismantle the patriarchy, whatever – but that’s odd and frustrating. Living in a man’s world :)

They just tried talking me into a legacy upgrade which would "lower" my bill by 10 but then I would need to pay 20$ a month for new hardware. Explain how increasing my bill by 10$ is lowering my bill? Please make it make sense.

I would not recommend vivint. (Customer for 6 years)