r/VivintSmartHome

I have had four years with Vivint and the same complaint. I never know when a package is delivered; the doorbell never rings through my phone, and when the lawn guy came, my cameras never notified me. They told me it was my phone, but I have upgraded my phone twice with the same issues; I stood outside ringing my doorbell, and nothing came through my phone. My cousin has Ring, and it tells her everything that is going on. I can't wait to be over with Vivint if I thought someone would buy all the equipment I would sale it all. Vivint is the worse!!!!

Called customer service earlier today because I’m having a playback issue that’s affecting all four of my cameras. The issue has been for 2 days. I’ve already tried rebooting the cameras. Rebooting the hub. Power cycling the smart drive. Power cycling my modem. Deleting the app and reinstalling it. None of that have corrected anything.
Customer service wanted me to be home tonight to perform some diagnostics in the house. Short of what I’ve already done, what can I expect them to have me do to try and correct this issue? I suspect that they want to do the same stuff that I’ve already done but I could be wrong.

So there's been a Vivint Alexa skill that you could use to arm your system. It seems to have disappeared from the Alexa+ store. It was a small convenience, but I appreciated it on the nights when I got into bed and realized I hadn't armed the security system (and my phone was already put away).