Vivint, very fishy
My Vivint account was supposed to be transferred to my tenant a few months ago. My tenant paid Vivint an activation fee $60, received access to the security system, and has been paying Vivint monthly for $53 ever since. I reasonably believed the transfer had been completed.
However, Vivint continued charging me $53 per month at the same time which I only found out until a few months later. I only recently learned that instead of transferring my account, Vivint opened a new account for my tenant and left my old account active.
The problem is that while Vivint continued charging me, I no longer had access to the security system or services I was supposedly paying for. My tenant had access and was already paying Vivint separately for the service.
Vivint now says the transfer was not completed properly (which Vivint handled it over the phone), so my old account technically remained active and they WILL NOT refund me. But if my account was still active and I was being charged for service, what service was Vivint actually providing to me?
I had no access to it, while my tenant was separately paying for and receiving the service.
Who runs business like this?