Issues with my new Vivint Smart Home Pro Gen 2
I have been a loyal Vivint customers for eight years. I recently upgraded to their new Smart Home Pro Gen 2 and their latest doorbell camera. The cameras no longer talk to the panel or display images. I can still arm my home and disarm it. However, the doorbell and its camera and the driveway camera no longer send their feeds to the panel for me to see. I upgraded the system so my disabled wife could have a better idea who is at the door during the day. And when I'm at work, I would get notices on my ap the moment someone approached the door bell or walked up the driveway to better assist her.
I did the chat game with the overseas Vivint tech support workers. Both of the tech support guys ended the chat in the middle of trying to get my images to display and my doorbell to ring. I guess they have time limits on each service call and abort the mission when the issue is taking too long.
Disappointing for sure. Unreliable technical support from Vivint for my new dumb home security system.