Couples Tower Isle Horror Story
The Hotel forced me to use their doctor due to dehydration because they “couldn’t be responsible for other doctors”. They gave me IV fluids that they said would cost around $250 then they billed me $1500!!?? Then I got a bad Infection from it because they got the needle dirty and it spider webbed toward my heart from the injection location.
I had to cancel my excursions due to horrible diarrhea cause by the medications and the hotel wouldn’t refund it even though it was THEIR doctor who did this to me.
I couldn’t drink on the antibiotics so that was great when you’re on VACATION…
Then the hotel made me pay even more to see another doctor when THEY gave me the infection.. They did NOTHING to help the situation or be “responsible“ for their own doctor like they said they would be. They have NO integrity.
They didn’t refund anything or offer anything. It costed me $2000 more dollars when all was said and done.
Yes, I paid $2000 to be given an infection and have my vacation absolutely ruined by this hotel..
The scuba diving staff saw me seeing the nurse and arbitrarily cancelled my scuba diving when that was THE WHOLE REASON we chose this place, because it was included.. We had a medical release and they still cancelled it..
Besides that.. Ugh, where do I begin?
The freaking hot tubs didn’t work.
One was empty and broken and the other had no heat and dirty cigarette butts in it…🤮
No music at the beach or pools during the day and barely any music at night..
Terrible WiFi, don’t even try using it.
Bad AC and the room had hair all over it and smelled like foot fungus and sewage.
Not kidding, the staff are the rudest people I have ever dealt with at a resort. They legitimately treat you with disdain, ignore you and are just all around rude.
Staff was constantly trying to hustle me with side deals and trying to see how much money they could con me out of.
STAFF, not random people.
Staff refused to give us the food we wanted repeatedly. I ask for two beef patty’s, they give me one beef, one chicken even though they have more beef and when I ask for beef, they act like I’m the one causing a problem. Order more freaking beef pattys geniuses.
I ask room service for Sprite with breakfast and it came separately, 2 hours after the breakfast it was ordered with. Lol.
Plastic water bottles that have to be filled with tap water because they don’t have bottled water for guests? Wth?
I asked guest services for one of their “complementary” water bottles and they never sent me one..
Ask for water when dining and wait 20 minutes to get a glass filled.
Ask for a cup and wait so long you end up getting one yourself.
The place is just a travesty. Nothing about it is good. The only thing good were the things NOT at the hotel.. Stay anywhere else, this place and the people who run it and work there are a total joke.