Prime Video is a Dolby Vision and Atmos nightmare and no one knows what’s going on.
Most of the titles that historically were provided in DV and Atmos suddenly aren’t. I’m in the highest-paying tier. After hours of wasted time, I had to beg and plead to get through four different reps at Customer Service before I got someone who had even HEARD of Dolby Vision, but had no idea what it is.
This is beyond absurd.
In the end, the closest thing I got to an answer was from ChatGPT, which suspects that Prime is pulling out the backend support for these formats in anticipation of adding a new 3rd tier, which they will be paywalled behind. But in the meantime, they are quietly pulling the functionality from titles without telling any of their employees or the customers THAT PAY for this fucking service.
Not sure if this is specific to Canada, anyone else experiencing this?