Jupiter CSB Edge Cardholders: Current dues falsely reported as "Overdue" to CIBIL (Score dropped 60+ points)
Hey everyone,
If you hold the Jupiter CSB Bank Edge Credit Card, check your credit reports immediately on CIBIL, Experian, or OneScore.
There seems to be a widespread reporting glitch where regular/current billing cycles or fully paid dues are being reported as Overdue / Default (DPD > 0) by CSB Bank.
My CIBIL score took a massive 60-point hit despite making on-time payments, and multiple users are reporting similar discrepancies.
What You Need to Do Right Now
- File a Dispute with CIBIL
Log in to your CIBIL Portal.
Navigate to Dispute Center > Raise a Dispute.
Select the CSB Bank Credit Card account.
Mark the payment history/overdue section and attach your latest bank statement showing on-time payment clearance.
- Escalate Directly to CSB Bank & Jupiter
Send a strong, formal grievance email to CSB Bank’s nodal desk and Jupiter support.
Relevant Escalation Emails:
Jupiter Support: support@jupiter.money / grievance-officer@jupiter.money
CSB Bank Customer Care: customercare@csb.co.in
CSB Principal Nodal Officer: principalnodalofficer@csb.co.in
Drop a comment below if your score was affected as well so we can track how widespread this issue is and take collective escalation if they delay updating the bureaus!