Tab Bonus didn't reduce this month?
Hi all, just wondering if someone here can make sense of this for me:
As of September of this year, I had 3 months remaining on my phone term. My Tab was at $75 (-$25/month) and my Tab Bonus Balance was $150 (-50/month). The balance reduces on either the last day of the month or the first day of the following month.
When I logged in today (the 1st of October) I was expecting to see my Tab at $50 and my Tab Bonus at $100 with only 2 months remaining. My Tab is correct, but the Bonus Balance has not reduced and now it is saying that it reduces by $75/month instead, which has never been the case. The last Tab Bonus reduction was -$50 on August 31st.
Any idea what's going on here? I was hoping to pay off my balances today so that I could get a new phone. I dropped it at the start of the year and the phone screen has been getting progressively worse. I've held off on upgrading as long as possible to avoid eating those balances, but I'm traveling soon and I'm worried about it getting jostled and finally biting the dust while I'm away. I was ready to eat the $150, not $200.