r/Koodo

Hi guys, I need a bit of help with a mistake I made.

I used to live in Canada briefly, I moved back home to Ireland and recently took a trip back to Canada to visit some friends. I got a prepaid sim from Koodo and I stupidly didn't follow instructions and I didn't cancel the auto renew while I was still in Canada. I can't get into the account and every time I try reset the password, I get an error code to say I've made some sort of mistake whilst curating said password.

(From reading a few threads, I believe this is already a known issue. I've tried turning off my WiFi and using cellular, clearing cache, incognito mode and nothing worked)

Problem is, I'm back in Ireland now so I can't call the help line and their AI bot sucks. I've gotten another charge on my card for a second month. I need to nip this in the bud now so I don't get charged for a third month.

Anyone know how I can cancel my account? All advice is appreciated!!

This dishonest scumbag of a company price hiked me $10 a few months ago I called and they told me they would reduce it to $32 as a part of their loyalty incentive, they did that only for one month, and then every month since they've added a couple more dollars on to the bill, and I'm at the point now where I just want to switch out, I can't even talk to a real human because it's now on chat only?

I'm paying for my number just to get verification codes online... What are alternative companies and how exactly do I get a hold of these deceptive lying turds?

I switched to a CAN/US/MEX plan this afternoon. My billing cycle normally begins on the 1st, and I receive a bill on the 4th typically. I'd like to take advantage of the $10 discount but am not sure if switching mid cycle affects billing.

According to Koodo, the Z Flip 8 retails for $1875; Samsung, Best Buy, etc have it for $1550. For the Pixel 11 they charge $1465; Google sells it for $1250. It looks like Telus does the same, unsurprisingly. I assume they share a price structure.

Am I missing something, or is it effectively a scam (ignoring discounts) to buy through Koodo?

Basically the title. My automatic payment came out a few days ago but my account is suspended… anyone have any insight? As I can’t make phone calls and they’re customer support is zero

Moved with Freedom and getting a winback now at $10 lower than Freedom. Freedom has price freeze, Koodo doesn’t. Winback agent said that Koodo doesn’t have price freeze but usually winbacks doesn’t see any price increase. Opinions?

Do we think they'll have better deals sometime in the future where you can use your current plan and get a new phone for $0 upfront and $0/month for 24 months?

These are my favourite kind of deals but I haven't seen em for 2 years!

hi all,

I am oversees trying to top up my kudoo account but can’t login for a while now? I tried using the assist bot but it not redirecting to a call back option, anyone know what international phone line number so I can contact them?

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I have a physical sim card with a plan and a phone number.

Is it an option to purchase a virtual E sim and have a new number attached to it and use it on the same phone?

Yes my phone does support dual sim cards

So one physical that I currently have

And I want to buy an e sim and use a diff number would that work?

Than you for your time

Hi, I linked the prime account for stream+ with my dad’s account because I didn’t think I would need it. ‘Now I realize I use Amazon often and would like to get the prime account. Does anyone know how to transfer the prime membership without cancelling the stream+ plan? Got it at a low rate

Hey everyone, I’m a newcomer to Canada and currently on a Rogers postpaid plan using an eSIM (account balance shows $55.22 due August 18, number starts with 587).

I want to switch over to Koodo prepaid while keeping my exact phone number. Since I'm using an eSIM, I want to make sure I do this in the correct order so I don't accidentally lose my number or trigger weird cancellation issues.

Could anyone outline the exact steps for porting an eSIM-based number in Canada?
Do I set up the new Koodo prepaid eSIM first with a temporary number before requesting the port?
Do I need to keep my Rogers eSIM active until the text confirmation ("YES") comes through?
At what point does the Rogers account automatically close?

A couple of extra questions:

1. If I port out on August 12 (before my August 18 due date), will they still bill me that $55.22 plus extra? Roughly how much should I expect my final Rogers bill to be for using it from July 27 until August 12?
2. As a newcomer signing up for Koodo prepaid, roughly how much does it typically cost upfront to get set up with them?

Thanks in advance for any guidance!