CPO arrived defective, but I can't order a replacement for 4 weeks until return is processed???
Ordered a CPO iphone that arrived defective (installed replacement parts don't seem to be able to configure properly, and I don't want to be notified about this ongoingly for the rest of the phone's life). Called Koodo for exchange or return. Exchange not an option because the exact same phone with same specs is out of stock (even though I'd be happy with a different but similar phone). Have to return and order a different phone. Okay, no problem.
But I cannot order a replacement phone on my tab with my current plan and keep my phone number until the return is completely processed?? Which could take 3-4 weeks???
I totally understand I need to be on the hook for the defective phone until they receive it back, I just want to be able to get the other phone in the meantime! I'd be fine if they charged me for the defective phone then refunded me, whatever, but there are ZERO options apparently for me to be able to get a new phone with a tab (without paying for it in full) for the next 3-4 weeks until the return is processed?
Does anyone have any tips ???