u/Libster87

I’m currently on a $50/10gb plan. I work on a ship and due to recent issues with ship wifi I’ve been using a lot more data and frequently run out. My data just reset 4 days ago and since then I’ve been attempting to change my plan to a $50/50gb plan. I’ve tried multiple browsers, multiple devices (phone, iPad, PC). I select a new plan and it tells me to pick my free perk then there’s the ice cream error saying to try again in an hour.

I’ve tried the Koodo help chat and messaged with a rep who said they changed the plan on Monday. It still hasn’t changed. I’m frustrated beyond belief. Can anyone explain what I’m doing wrong?