Would I fail a Challenge 25 if the other person used force?
This just happed today a few hours ago at work, I was giving out a online order to a customer and it was a challenge 25. He looked under 25 so I asked him for ID. He said he didn’t have any ID and complained and said he was 28. I repeatedly told him I need ID as it’s a challenge 25 and he had order 3 sets of knifes. He then proceeds to say he’s just going to take it then, grabs the bag in my hand and tries to get it. At this point it’s a tug of war for the bag, my manger just said to let it go and he’ll report it as he has the customers details on the computer. The customer stormed out with the items shouting and swearing. Would I get in trouble because he took the items as it’s a challenge 25 without any proof of ID. I’m in England by the way.