u/Arnas_Z — reddlx

PSA: NEVER Return a Free Device to Metro! You won't get your money back!

Tl:Dr: If you return a free device that you had to buy a line for, you will get a $0 refund to your card, and the cost of the line will be credited to your account. This is of course WORTHLESS if you don't intend to pay for the next month of service on that account anyway.

I was sent a defective Tab A9 tablet, with a damaged screen. Following customer service advice, I sent it back to MetroPCS. The received and processed the return, refunding me absolutely nothing. They then credited $20 to my next billing cycle, which I don't intend to pay.

So now, I have no tablet and no money.

If you get a defective unit, contact the manufacturer for warranty claims, you will get NOTHING from Metro.

reddit.com

u/Arnas_Z — 9 days ago

▲ 3 r/MetroPCS

Replace a Defective Tab A9+ 5G?

Just got a $20 Tab A9, but the display has lines on it right out of the box. Not a single scratch on the device. Looks brand new and was sealed in the box.

What would be the easiest way to get the tablet replaced? I don't want a refund obviously, since the tablet is free with a $20 plan lol.

Including pics of the defective display in the post.

u/Arnas_Z — 17 days ago

▲ 6 r/MetroPCS

Can't transfer eSIM to another eSIM capable device - "Experiencing Technical Issues"

I'm trying to transfer an eSIM currently on my Edge 2025 (Bought via port-in promotion for a total of $65, with device being free and plan being $65)

I have an unlocked Moto Edge 2024 to which I am trying to transfer the eSIM I just activated on the 2025 Edge. If this is relevant, the Moto Edge 2024 is also a MetroPCS phone, bought over a year ago (hence it is now unlocked after the 365 days wait timer). The 2024 Edge has no eSIM currently registered (I deleted an old, inactive, Helium Mobile eSIM off the phone before starting)

I went to my account on the website, selected the line, and clicked Switch Device. I then entered in IMEI2 of the Edge 2024, the eSIM IMEI. It then asked for an EID, which was prefilled already and unchangeable, but matched what was shown on my phone. (The website recognized the phone I guess, since it's originally a Metro device) I continued and confirmed I have WiFi. At the last page everything looked correct, but the transfer fails with a vague technical issues error. Don't know what I can do from here to get the eSIM off my 2025 Edge. I don't really have any other spare devices that can both take an eSIM and are also network unlocked.

Screenshot below of the error:

https://preview.redd.it/yaqx97fw8j7h1.png?width=584&format=png&auto=webp&s=a55a633f8ddf4cdad67b3d8547ebea2902e93905

reddit.com

u/Arnas_Z — 20 days ago