Doctor ignoring patient needs?
Edit: Thanks to Jasmine, a nurse reached out to my wife and they discussed her medical history and what was going on. They're sending another vial to plus up to 15mg doses. I'm hoping this was just a one-off strange encounter with one of the doctors.
A few months ago, my wife brought up trying to titrate down from 15mg since she was at her goal weight and wanted to see if she could maintain on a lower dose. She started gaining weight again on 12.5mg and didn't like how she felt, so for her latest refill she requested to go back to 15mg. The doctor instead said she was going to drop her to 10mg, and then ignored all messages my wife sent after that. And then 10mg doses showed up at our door today. Is this becoming common with BEWL? We've been using them for about a year now, and it was primarily because of the excellent customer service, so it was pretty shocking to just be straight up ignored by the doctor.