Booking.com Partner Support is non-existent for a "gateway" company in EU
Booking.com blocked and terminated my account on the pretext of a breach of clause (see below).
The clause is " 7.4 (iii) The provision of inaccurate, outdated, incomplete, misleading, or fraudulent information by the Accommodation, including posting Accommodation
Information of this nature on the Extranet or through a Connectivity Partner;"
That's an allegation that Booking.com ought to substantiate or at the least seek further details or clarifications from the partner.
They say to get in touch through the Extranet, but blocked access to the extranet!!
So you have to call them, but they don't reveal the number to call because that can only be access after logging into the extranet.
So you're left chasing your tail.
I managed to get through by getting hold of their number through another means, only to be told that "Oh, your account was suspended because we need to do a location verification check. We will request it to be done and get back to you" - without any timelines.
I checked their "Location Verification" support page and there it says that you must be logged into Extranet to see the location verification banner and follow the instructions therein - how is one supposed to do that, if they are blocked from logging in!!?
Leaving legitimate businesses suspended for months without an active review path crosses from a standard "verification check" into a severe breach of the Platform-to-Business (P2B) regulations, which require transparent, accessible, and fast dispute mechanisms.
Has anyone else experienced this?
Is a class action possible to deal with this appalling customer service by a near monopoly?