Venting abt work
Ive worked all my life, since i was 11 atleast, but always at family businesses or helping my dad with his work. I always worked without managers and did just fine maybe even better than the owners. Ive always been nice to customers, im good at cleaning and organizing. Im compliant and obedient.
I believe these things about me and try to keep up with these beliefs. I have one issue, i talk very casually saying “ma’am” or “sir” to a manager is customary but it feels weird to me. Ive never even called my teachers that. Not even principals. Im also very sensitive, when i feel that ive gotten in trouble, done something wrong, or get too overwhelmed i feel like im going to cry. I am good at keeping myself from crying though.
My point is that recently ive had difficulty responding to customers. In the literal way. Ill forget what to say or freeze/fawn in every situation. Stuck trying to figure out what im trying to say for a minute or two or ill just simply take a while to take in what they said. Sometimes what i say will come out like im annoyed or irritated. Like my voice doesnt match my feelings or expression. Ive been trying to fix my “customer script” so i sound more formal.
Along with this, my memory is just horrible. Yesterday, every step i took, i forgot what i was doing. Ill forget someones at the window, ill forget about a car i pulled, ill forget what i went to the back for, ill forget what people say the second they say it.
The time being ran up is always blamed on me, but its because im ALWAYS waiting on sandwiches to be made and i dont have the time to be bringing food out to pulled cars. We are expected to keep our time under 2 1/2 minutes, which is easy when we’re slow, but when were busy, keeping the numbers under 250 seconds is impossible without a bagger to help me. Being timed is so unfair, front counter isnt timed, they always take up to like 13 minutes to fill an order but i HAVE to get mine out in 2 1/2 minutes or less.
Not just that, but being timed is very stressful. I have to be fast, as fast as possible. When im overwhelmed, all the ringers are going off in my ear, customers dont order fast enough or order enough meals for an army, im hungry, dehydrated, tired, and my feet hurt. Staying under 2 1/2 on my own is essentially impossible. If i had a bagger, yes, staying under is easier, but still difficult. During a lunch rush, getting someone out in 90 seconds (PREFERRED time by general manager) is a miracle.