what should i do?
edit: i ended up contacting my bank ,, everyone thank you so much for helping me and for giving me some advice🫶🏼. i genuinely didn’t know what to do because i just really wanted my money back 😭😭
i placed an order on mercari on august 11. package was shipped august 14. my package arrived to usps facility on august 24 and has not moved since. i emailed usps on september 1 and asked them about my package status and they said it was a possible ‘lost parcel’. i emailed mercari and they told me they couldnt do anything about it yet and that i had to wait. i emailed them 3 times asking for a refund and they would tell me the same thing. that i basically had to wait till the policy time said i can get a refund. i emailed them today asking, again. for a refund and they told me that i basically couldn’t get one because the policy time already passed, the packed was already rated, and that a refund may not be allowed anymore. i don’t know what to do, this is the first time it has happened to me and i just want my money back 😭😭