u/Atxliving1

Hey everyone. I just received my LG C5 77 inch yesterday and I stayed up really late watching movies and playing games and everything was great this morning. I woke up to it and it has a horizontal line running through more than 75% of the screen. I’m so sad. Do you guys think Best Buy will come to my house to exchange it since I got it shipped to my house?

Edit: Update. I reached out to Best Buy and they are more than happy to exchange the TV with a new one. After I set the appointment, I did run a pixel refresh based off of the recommendations here and it did actually fix the issue. So I’m gonna hold off on canceling my replacement. Use it over the weekend and see if it comes back. Thank you for everybody.