u/Author_Gent

I wanted to do a follow up post regarding the many problems I’ve had with Wyze over the last couple years.

My post was about how terrible of a company Wyze is regarding their AI on detecting a Person and other idiosyncrasies with their cameras/software.

The main problem is we get constantly woken up in the middle of the night as Wyze “detects” a person when it’s either a bug or maybe a spider web. And it’s always in the middle of the night between 1:00 and 4:00 a.m.!

I was in constant communications with Wyze via emails. The very first thing they do is confirm that you have an account; which I do and have Cam Plus. I will admit that they ALWAYS responded with help and finally after one month, and about 30 emails of “try this and try that”, they decided to grant me a full credit for my Pan V3 camera (which was only a year old).

They asked for a few details to submit the credit, which I promptly answered. Then a completely different person answered and said they can‘t issue a credit since I DON’T HAVE AN ACCOUNT WITH THEM !!!
After I told that person they were insane and commented that ‘do you really think we would be conversing for over a month, on my problem, if I didn’t have an account?…WHICH WAS ALREADY VERIFIED?’ They then verified AGAIN that I do have an account. Dumb.

But I was a bit disappointed in the solution. I decided to upgrade the camera to the Pan V4 and ordered it from them at full price.
The very next day it went on sale for $10 less and I contacted them about this. They refused to refund me the $10 or to re-do the order. They said it was already being prepared for shipping.

To me, this is and unacceptable way to do business. They ABSOLUTELY can refund the $10 if they cared about customer relations.
They ship via DSL and even that is terrible. Their warehouse is 4 hours away and Wyze did ship promptly yet DSL took 5 days to ship an item only 4 hours away! Ridiculous.

So although Wyze did try and help as best as they could, not re-doing the order for the sale price, taking a MONTH (this time) of “solutions” to fix the “Person” problem and using DSL to ship, I’ll have to repeat my sentiments...Terrible company.

I’ve been complaining about them for a long time now.

This company has incompetent employees. I won’t mention ALL the issues since there’s not enough “paper” to list them all. But the main issue is constantly being woken up in the middle of the night as Wyze announces a PERSON in my yard. Every single time it’s either an insect or raindrops! AND ALWAYS/ONLY IN THE MIDDLE OF THE NIGHT!

I have been emailing them about this for weeks now. I will give them credit for always replying and trying to help. After trying many of their suggestions (which didn’t work), they now want me to put in a warranty claim. They MAY give me credit for the camera. Why…to get another camera that has the same problems? I feel it’s a software issue. But then everyone would have this problem….???
Other Wyze cameras I have (for years) NEVER had this issue…until last week when this mis-identification happened after an update.

But the original Pan V3 has always done this. A few days ago it identified a bird as a person.

It’s almost the same problem with EVERY company anymore. When they do an update, more problems arise. Again…incompetents.