u/AutismFreshStart

Hi! Can someone help me in this subreddit?

I sent a request on Sept 26 to cancel my pre-order. On Sept 27, I got an email from Clicks asking me if I was okay with paying a 3% cancellation fee. I replied saying sure, proceed with the refund minus the 3% fee.

I have not heard anything since Sept 27. I've been sending emails every day since then, following up and asking if they could confirm the refund. Nothing.

No activity on my credit card either.

I've seen some people get ahold of Clicks customer service on here. Can someone please proceed with my refund? I'm cool with paying that 3% fee, just cancel my order please. I'm based in the US, if you need that.

Thanks!