Warning! Air China mistakenly denies boarding.
This is a warning to Canadian dual citizens entering Canada with Air China. I just heard of this case where a Canadian entering China from Beijing International Airport was denied boarding their flight to Vancouver. IT IS A SYSTEMIC MISTAKE. Should dual citizens enter Canada on their second passport, Air China asks for an eTA (Electronic Travel Document). The mistake is that you are not a foreign national, but instead are Canadian and cannot legally get an eTA (as per security air travel regulations for Canada, 2016). Showing proof of Canadian citizenship is ignored, and even a Special Authorization from the Canadian Embassy in Beijing is ignored. This person was stranded in Beijing for 2 days.
Air China check-in procedures require that an eTA be shown. The flag raised in the airline system by the Canadian Embassy indicating the person is clear to enter Canada is not considered. Air China staff continue to ask for an eTA.
The matter is not entirely clear however, given that Air China staff initially offered to replace the ticket after the scheduled flight had departed (while the person and check-in staff argued through the brief layover of 2 hours), and then changed their mind and told the person they had to pay for a new ticket.
Ultimately, when the person contacted a lawyer Air China check-in staff immediately issued a new boarding pass for a flight to Vancouver.
This does not apply to Canada/US dual citizens, who are automatically cleared for entry to Canada.