account restricted??
basically i ordered a gaming pc and it caught on fire i submitted proof and everything along with my claim. I contacted support and they told me to submit more photos and i did a day after i contacted them again to get an update on the situation they responded with “I have checked the details for you and the pictures for you, so you do not need to return this item. You can keep the item or you can discard the item. You will get the returnless refund for this item.
Because it is dangerous and hazardous to use.” and yes i have email confirmation of the refund. Okay so I thought this whole situation was over, NOPE i receive an email about my account being restricted to only digital order or wtv and they cancelled the refund that they processed. So now I just appealed and gave them the whole timeline of all the events, last resort is to charge back through my bank 🤷♂️