r/amazonprime

I’ve had enough.

Scroll to the bottom of the comments for receipts for #1.

For context, I have had the same Amazon account for well over 10 years. I almost never return anything because I’m extremely lazy, and because I do an exorbitant amount of research before I purchase anything. The returns that I do are primarily because the item was falsely advertised or low quality, and even that would be less than 1% of my orders.

-First, I returned an unused, unopened item to UPS. It was boxed up by UPS to be returned to Amazon. However, UPS lost the package. I only noticed because I checked the tracking number with my human brain and human eyes. After a month, I contacted Amazon about my refund, and the customer service agent put in a refund request for a “lost item.” I immediately start getting bombarded with threatening emails from the account specialist team telling me that I’m in violation of their return policy because I marked an item as lost that they can confirm they shipped and delivered. I’m sure AI was involved in this line of logic. After six or seven calls with supervisors, nothing was resolved. The mark remained on my account, and the email explanations went from “you’re in violation of our return policy” to “we connected this account with another suspended account” to “what order number are you even talking about?“ To “well the decision is final.” Because UPS lost MY return.

-Second, I returned items on August 9. It’s August 19 and they haven’t even received any of the items back, let alone processed any refunds. Probably because I have a mark on my account now. 30 days is too long of a window, and it should not take eight days and counting to get my returns from Whole Foods to Amazon. My last refund took 16 days.

-Thirdly, The customer service agents are extremely rude. There was also a few times I asked to speak to a supervisor and they just put me on hold, disguised their voice, came back, and hung up on me. I make it a point to never be rude to them because it’s not their fault, but they don’t offer the same grace in return. I’ve literally been yelled at by them. They also intentionally done send a survey after a call where they know they just fucked you over. I had a bad experience with an agent recently and when the call was over, they sent me an email that it took me two minutes to scroll to the bottom of. I’m not kidding. It was a bunch of useless text followed by a bunch of blank space to try to push the survey to the bottom of the email. You can’t make this shit up! I’m happy to show it in the comments.

-Fourth I have packages that I ordered on August 11 that still have not arrived or been shipped on August 19. When I asked the supervisor about this, he said well if you don’t like the item, you can return it when you get it. To which I responded, it’s not that I don’t like the item, it’s that I think it’s unacceptable to take nine days to send me something. To which they said, “that’s all the consultation I have to offer you” and hung up on me.

-Fifth, I have to get my packages delivered to a freight forwarder (fetch package) because I live in a building that delivery service cannot access. Because of this, Amazon offers no refunds if a package doesn’t actually make it to Fetch. The drivers don’t take pictures, and when they do, there’s a bunch of packages in the background, so you can’t even tell if yours is actually in there. Fetch is good about refunding packages once they are in their possession, but proving it would be nearly impossible. So every time I order on Amazon, I’m taking a gamble.

-Sixth, there is no good reason to buy anything on Amazon that you can buy in person. There used to be, but other companies have quickly caught up with their logistics, and offer much better customer service. Amazon has no rewards unless you have their credit card. For example, why buy your makeup on Amazon when you can go to Sephora and Ulta and get not only rewards but free samples? Plus Amazon has a counterfeit problem that THEY just reported in their financial earnings as an increasing risk that will only get worse.

The only thing I haven’t figured out is what I’m going to do about my K beauty products that they only sell on Amazon, but I will probably just order them without prime. It would probably be cheaper too.

Fuck Amazon.

I have not gotten a single delivery on time in the last 6 months. Anything from a day late to never even shipped. Does anyone know who I can contact because it's getting ridiculous. I can't rely on getting anything when I need it anymore and it seems that every delivery estimate is just a lie to get me to buy. Most times things haven't even shipped on the day they're supposed to be delivered and then they tell me on the day that I was expecting it that it's not coming when it's too late to try to get a replacement somewhere else.

Also note that this isn't even one address, I had stuff going to addresses in 3 different states and it's happening across the board. It's especially egregious with same day or next day delivery. Nothing for weeks at a time.

Last night, I was checking my Amazon account and noticed that an item I wanted to buy was suggesting that I read that I should join Amazon Prime to save on shipping. What??? I have been a member of Amazon Prime from the beginning. I have a Whole Foods delivery subscription. I have Prime Video. I have video subscriptions through Amazon and every month religiously Amazon charges my AMEX for these memberships. Then I noticed that I’m getting these mysterious rejoin prime notices on my account and I thought could I possibly be logged in to some other account? Could I possibly have advertently created two accounts one with my telephone number and one with my email and I started getting a little crazy about this and I end up calling Amazon and got the call center in the Philippines, which… Don’t ask. Got nowhere with that. They suggested that it might be my bank which was American Express. (Yes I did get nasty). And when I called American Express, they said there’s no problem - we never refused payment for any Amazon; you’ve been charged regularly. And I went back to Amazon – this is a very aggravating experience as you all will know – and I got somebody in India, which was like I guess it upgrade from the Philippines and I explained to the person what had happened and we went around and around for a while and I’m getting annoyed and she switched me over to prime membership, which explained yes indeed my subscription was canceled on August 9. There was no reason for that. I did not do that and then when going through my emails I noticed there was some message from Amazon that said Your membership will be canceled on August 9. And the email said that this email cannot be confirmed to be an Amazon address. Could some bandits have taken and invaded my Amazon account and canceled it and then encouraged me to rejoin a fake site? At times I’m just overwhelmed with these online crooks and security online. I also can’t believe the extent to which some crooks go anyway I am wondering if anybody else has had this kind of experience.

Was curious about the proposed Intro 518, so I pulled up Amazon's 10-Q. Turns out their retail side is swimming in cash — last year the retail division pulled in over $34 billion in operating profit, largely off the $69 billion it made in ad revenue. Kind of a bad look to be squeezing drivers while posting numbers like that.

Amazon's claiming the regulations will force them to pass costs onto consumers, making deliveries pricier for everyday New Yorkers. But their own revenue reporting says otherwise — they can easily afford to directly hire these drivers, pay a living wage, and operate safely in our neighborhoods without raising prices a cent. Kind of breaks my brain. Id bet that theyre bluffing.

Not paying DSPs properly isn't the invisible hand of the market. It's a middle finger of corporate greed.

I ordered an rtx 5070, the amazon box it shipped with was in good condition but the graphics card box felt suspiciously light. I noticed a seal was broken and the graphics card was not inside the box. I contacted customer service and got a refund started but a few hours later I get an email saying my request was denied. I submitted an appeal but I’m curious as to how likely my appeal is to be accepted. Should I do a chargeback from my bank?

Edit: just contacted customer support and I guess the refund is still going through and my account isn’t suspended or anything. The email I received was just so stupidly vague.

Has anyone else noticed a 20% price increase on most goods especially the ones on subscribe amd save?

I returned an unopened and unused product, received an advanced refund, and just got an email saying that they received the wrong item and I will be charged for it.

Amazon support has been useless and I don’t have any proof besides a confirmation that I returned the item.

How have you handled this? It is a sizable amount so I’m not willing to let it slide.

We're all aware of the risk of getting a counterfeit product when buying from Amazon, even when the item listed states "Sold by and shipped from Amazon" because of potential commingling of counterfeits provided by third party resellers. So while researching a product, it was interesting to stumble across the news report above by an NPR affiliate from 2019.

According to this 7 year old report, "Amazon disclosed its counterfeit problem in recent financial documents. It said the problem is likely to grow, as the numbers of third party sellers on its site increases. In its 10-Q document, the company warned investors 'we could face civil or criminal liability for unlawful activities by our sellers.'"

To combat the problem, Amazon has been taking legal action against resellers of the counterfeit products. However, anecdotal evidence from reading consumer reviews suggests that notwithstanding Amazon's efforts, the problem just continues to get worse.

For those consumers who complain about a possible counterfeit, Amazon is issuing refunds. The problem of course is that we often cannot know or realize when we receive a counterfeit except when the product fails to perform, and even then, we may chalk it up to poor quality control by the legitimate manufacturer. That in turn hurts the reputation of the manufacturer as in the above case with Felco.

This leaves consumers with a choice when shopping with Amazon: Roll the dice and get a counterfeit or avoid them altogether, particularly on high value items like electronics and famous brands.

Having been an Amazon customer since they started as an online bookseller, my loyalty to them runs deep, but if they cannot protect me from counterfeits, I am forced to look elsewhere. That gives reputable brick-and-mortar stores like Lowe's, Best Buy, and Walmart an advantage. Even online merchants like B&H are getting more of my business these days.

So Amazon, if you're reading this, you have a choice: Either protect your consumers by more tightly managing inventory to avoid commingling of potential junk sold by your resellers, or continue to lose business.

So this happened a couple hours ago and need some feedback on how to proceed.

So I live in the USA but am from Canada, I use amazon.ca for psn gift cards as I can't get Canadian ones here in to USA.

Anyways, I place an order for 1--$100 dollar one and 1-$50 dollar one. 10 minute went by I got my order complete but it only included the $100 one. I waited an hour and decided to talk to chat. After na hour with them they couldn't figure out why it was processed seperate. Finally I asked if it would just be fast to cancel that order and reorder another one. She said she would cancel it and I can reorder. She stayed online with me til I processed the next order. Figured that was that and I'd just wait for the order to process.

Fifteen minutes go by and I get 4 emails. Both transactions went through. So I go back and reach out to them again and they refused to fix it, refund or credit me because it has to do with video games. Eventually I got pissed because after 2 hours of being on with support I got no where.

What can I do? Is the only option to charge back with my bank?

I need warranty support. I am unable to chat with human no matter what options I choose to do. Any suggestions?