Finally canceling prime
I’ve had enough.
Scroll to the bottom of the comments for receipts for #1.
For context, I have had the same Amazon account for well over 10 years. I almost never return anything because I’m extremely lazy, and because I do an exorbitant amount of research before I purchase anything. The returns that I do are primarily because the item was falsely advertised or low quality, and even that would be less than 1% of my orders.
-First, I returned an unused, unopened item to UPS. It was boxed up by UPS to be returned to Amazon. However, UPS lost the package. I only noticed because I checked the tracking number with my human brain and human eyes. After a month, I contacted Amazon about my refund, and the customer service agent put in a refund request for a “lost item.” I immediately start getting bombarded with threatening emails from the account specialist team telling me that I’m in violation of their return policy because I marked an item as lost that they can confirm they shipped and delivered. I’m sure AI was involved in this line of logic. After six or seven calls with supervisors, nothing was resolved. The mark remained on my account, and the email explanations went from “you’re in violation of our return policy” to “we connected this account with another suspended account” to “what order number are you even talking about?“ To “well the decision is final.” Because UPS lost MY return.
-Second, I returned items on August 9. It’s August 19 and they haven’t even received any of the items back, let alone processed any refunds. Probably because I have a mark on my account now. 30 days is too long of a window, and it should not take eight days and counting to get my returns from Whole Foods to Amazon. My last refund took 16 days.
-Thirdly, The customer service agents are extremely rude. There was also a few times I asked to speak to a supervisor and they just put me on hold, disguised their voice, came back, and hung up on me. I make it a point to never be rude to them because it’s not their fault, but they don’t offer the same grace in return. I’ve literally been yelled at by them. They also intentionally done send a survey after a call where they know they just fucked you over. I had a bad experience with an agent recently and when the call was over, they sent me an email that it took me two minutes to scroll to the bottom of. I’m not kidding. It was a bunch of useless text followed by a bunch of blank space to try to push the survey to the bottom of the email. You can’t make this shit up! I’m happy to show it in the comments.
-Fourth I have packages that I ordered on August 11 that still have not arrived or been shipped on August 19. When I asked the supervisor about this, he said well if you don’t like the item, you can return it when you get it. To which I responded, it’s not that I don’t like the item, it’s that I think it’s unacceptable to take nine days to send me something. To which they said, “that’s all the consultation I have to offer you” and hung up on me.
-Fifth, I have to get my packages delivered to a freight forwarder (fetch package) because I live in a building that delivery service cannot access. Because of this, Amazon offers no refunds if a package doesn’t actually make it to Fetch. The drivers don’t take pictures, and when they do, there’s a bunch of packages in the background, so you can’t even tell if yours is actually in there. Fetch is good about refunding packages once they are in their possession, but proving it would be nearly impossible. So every time I order on Amazon, I’m taking a gamble.
-Sixth, there is no good reason to buy anything on Amazon that you can buy in person. There used to be, but other companies have quickly caught up with their logistics, and offer much better customer service. Amazon has no rewards unless you have their credit card. For example, why buy your makeup on Amazon when you can go to Sephora and Ulta and get not only rewards but free samples? Plus Amazon has a counterfeit problem that THEY just reported in their financial earnings as an increasing risk that will only get worse.
The only thing I haven’t figured out is what I’m going to do about my K beauty products that they only sell on Amazon, but I will probably just order them without prime. It would probably be cheaper too.
Fuck Amazon.