r/verizon

I wish I could post a photo.

I just went into a local Verizon store asking about my service level for my cell phone.

I was the only person in the store and I was greeted very friendly.

I then asked my question about my service level since I was traveling international tomorrow.

I was then handed a sheet of paper with about a dozen phone numbers and told a call.

I called and was put on hold and got some AI agent sounding person. Pretty sure they were AI. If not their cadence sure sounded like it.

Absolutely pissed off that Verizon has a physical storefront, but they can't answer a simple question. I literally drove to the store cuz I didn't want to have to call.

After years of switching services, my wife and I are finally back with Verizon. Tried AT&T, T-Mobile, US Mobile, Visible, Tracfone, Boost Mobile , Google Fi and many others, the Simplicity plan for $60 plus taxes for 2 lines was too good of an offer to pass up.

Tried to order 3 new iphones on a deal verizon had on the web for 145 per month on myplan. first i ordered it normally with my info and everything then i got a email to verify my info i did that then i had to call the verizon fraud team TWICE and they declined me service both times. im in need of a upgrade i have a launch iphone 12 thats about to shit itself any minute. and they took my 200 bucks from one time payments. it was the same guy twice when i called. im a new verizon customer switching from boost.

Bought a Gizmo for my kid about 1.5 months ago. Got the notification to switch to the new app. Directions on how to do this were in the email "Step‑by‑step instructions are provided right in the app." Right. Where? Found something that said boot the Gizmo and scan the QA code. I booted the Gizmo, but as expected no QR. Just normal operations.

Do I need to wipe the Gizmo?

Anyone find more detailed directions for existing Gizmo users?

I currently have the s22 plus on Verizon Unlimited Plus. I am getting a targeted offer for s26 lineup if I switch to Verizon Unlimited Ultimate.

For the life of me, I cannot understand this or this is a good deal.

For example, this plan is supposed to be $10-$15 dollars more a year + phone only costs $5.55 a month- but somehow the bill would be increasing by $41.94.

I am curious will texts show up on phone bill? Like if I sent a message from an IPhone to another IPhone will it show up or will it just be considered data usage?

I have been paying for Verizon Road side assistance for several years and I ve been a Verizon customer for 13 years. But tonight I'm seriously re-thinking this Verizon's customer service has gone downhill. My wife's car needs a tow up the road to the service station which is .3 miles outside of the 10 mile range. Now, no biggie it's $3 so I pay it online because you can't even complete your order without paying it. This was at just about 8pm and we received an estimate of 1015-1045pm. Ok, kind of late but that's fine. I received 4 texts telling me the company name and a phone number to call. I call at 1015 and get the spam blocker. I give my name and why I calling, wait, wait, voicemail..ok I leave a message. 1025, same thing, 1035, same thing, 1045 same thing. No call backs. I then look up the towing company (Captain Hook Towing out of Waterford, MI) and call their number..I get a woman who says it's going to be another 45 MINUTES. No I'm not unreasonable, if we were in the middle of a snow storm or it was pouring rain, but short of garden variety rain this afternoon it's been dry for the last many hrs (stopped raining in my area 5 hrs ago). I then tell them to cancel but then I get a voicemail saying because they can't reach me, they cancelled my request and if I was having an issue to start a chat:

Verizon: You are now connected to Sylvia, Please allow them a moment to review the information you have provided.

Hello, you are connected to a live agent, let me look into that for you.

I sincerely apologize for the delay and the inconvenience you’ve experienced. Please know that we take this matter seriously and will do everything possible to resolve it quickly and ensure you receive the assistance you need.

I am unable to find your rescue details. Could you please provide your registered first and last name, along with your registered phone number so that I can search on our system?

Me: <personal info redacted>

V: Could you please help me with your membership ID/policy number?

Me: It was via Verizon Road Side service

V: Thank you for confirming.

I see the service has been canceled by the customer

Me: We called for service at 8 and got a time estimate of 10:15-10:45. After calling to find out where you were you say it was going to be ANOTHER 45 MINS. That is awful customer service

And on top of all that I called the number 4 Times and whoever it was kept rolling me to voicemail. I left 2 messages and no call backs

V: I sincerely apologize for the delay and the inconvenience you’ve experienced. Please know that we take this matter seriously and will do everything possible to resolve it quickly and ensure you receive the assistance you need.

V: Could you please confirm if the address below is correct, so I can secure a service provider for you?

Disabled Vehicle Location

<personal info redacted>

Disablement Drop Off

21 Indianwood Rd

Orion Township, MI 48362

Me: Correct

V: I see an Over Mileage Total

$2.90 (0.4 miles over 10 mile limit at $7.24 per mile)

Me: Yep and I paid it online

V: I understand your concern. Since the service has not been completed, the amount paid ($2.90) will be refunded to you in accordance with your bank's refund policy.

However, if you would like us to look for an alternative provider and continue with the service, an additional payment will be required.

Me: Why would pay for anything when I'm not the one screwed this up?

You had already received payment and you failed to show up when you should have

V: I sincerely apologize for the delay and the inconvenience you’ve experienced.

You can secure a service provider on your own and submit the receipt for reimbursement consideration up to your benefit limit

Me: If anything you should be paying for the inconvenience of this entire situation And the fact that we're talking about $3?!

V: I understand

To proceed with the service and to look for an alternative provider and continue with the service, an additional payment will be required.

Me: Yeah, I'm not doing that. I'll call Verizon in the morning and launching a complaint. Cause this this bull shit

V: I understand you're upset, and I'm here to help. Could you please refrain from using that language so I can assist you better?

Me:I could see if we were in the middle of a snow storm or something, but 100% unacceptable. You've already said your not going to help me so what does it matter?

V: I apologize for the inconvenience you’ve faced. Let me raise this with our customer service team and inform them about your concern. Could you please share your email address so I can proceed?

Me: <personal info redacted>

V: Thank you for sharing this information. Our Customer First team would appreciate the opportunity to further address your concern. Please allow them some time or less to contact you to agree on resolution. Would you like to proceed with the service?

Me: Am I paying $3?

V: I am sorry, Since the service has not been completed, the amount paid ($2.90) will be refunded to you in accordance with your bank's refund policy.

However, if you would like us to look for an alternative provider and continue with the service, an additional payment will be required.

Me: Then no. I will be contacting Verizon launching a complaint.

V: I apologize for your experience today. If there is anything else you may need, please text us back and we will do our best to assist you. I hope you have a better day.

I wanted to make sure you saw the whole story.

I'll keep you posted. Just pissed 😡

I’ve been a Verizon wireless customer for 20 years.
I have a family plan with 4 phones on the account. On June 20th I logged into my account and purchased 4 new phones (3 iPhone 17’s 1 Samsung) put through the trade in info and received an email with a label.

It immediately said the phones were back ordered. Next day there was a duplicate order for the exact same thing. I do the online chat and get the duplicate deleted and I’m told all is well.

I can see the order and it has a delivery date of July 6. No shipping or tracking info and no update. My credit card was charged and there are no phones, no updates and when I attempt to call a human I wait for eons and end up talking to AI and it just recites the order info.

I have never had an order take this long or go dark. Any suggestions to get through to an actual human and get this sorted out somehow? Thanks!

They look to be pretty similar. Visible includes a watch and 4k streaming. Verizon has? I’m not sure. I know there’s an add for 4k and it includes Apple One. Are they different priorities?

I've looked at posts about this and have questions.

I know I can go month by month and retrieve records for however long they are kept (or made available). Is it possible to do a simple query and get records of calls from this date to that date?

I see comments about needing a subpoena to get records of my own calls if I were to ask Verizon to provide them. Why would I need a subpoena for my own calls?

TIA

I had an order for a new phone placed on July 1st, I’ve been checking my email everyday to see when it would be ready for pickup. Turns out the order wasn’t “verified” for pickup, I’m not sure why it wasn’t if my credit card was attached and all my info.

Nonetheless I click on the link and didn’t see anything to verify but the email said I have until July 6th to verify it. Luckily about two hours later I receive an email saying it was verified and my order is processing. If it’s processing that means it’s not ready to be picked up right? This was on July 3rd.

I just received an email on July 5th saying my order has been cancelled because I didn’t pick it up. I’m so confused because I was told I had 3 days to pick it up and it wasn’t verified 2 days ago and I never received an email, text or call saying it’s ready for pickup.

Anyone else have this happen, is it too late to get it tomorrow? I’m so annoyed I might go to another company Verizon has given me nothing but issues ordering this phone so far. 🫠

I busted up my Verizon family plan because of a myriad of billing issues and went to a different carrier. My sister decided to stick with Verizon get her own Verizon account for internet and phone. She had to turn in her Gateway device and get a new one. It’s like why create this extra step? Just switch over the device she has already in her house!!! Then she ended up getting 2 gateway devices by some mix up and so she sent 2 back. Verizon has you send them via UPS. The UPS clerk told my sister to save those receipts forever because of the number of people who come back asking for the receipt later because Verizon is saying the device was not returned. Sure enough they charge my sister over $400 for these returned devices. My sister gets on the phone with customer service, they straighten it out, and the next month the $400 charge pops up again. This went on for months and my sister decided enough and she changed carriers. Then she filed an FCC complaint about the $400 bill. It took just minutes to file on-line and she got a call from some higher level Verizon customer service within an hour! That person apparently has the authority or ability to actually solve the issue. Don’t waste too much time trying to get regular customer service to resolve a billing issue. File the FCC complaint.

My phone used to be fine but as of June 2026 shits been awful. Like.. really bad. I can barely use any of my apps sometimes. Like even browsing the internet barely works let alone tiktok etc. ive tried setting to LTE and its still dog. What is the solution? It was perfectly fine before june 2026. I know for a fact tons of ppl having same issue!

Hello, I am having a situation where I'm getting conflicting information. I am trying to get FIOS set up at my apartment, and I spoke with a Verizon technician who was outside servicing a nearby street to see if it was available in the area. He said it was, and that I should call. He let me take a screenshot of his work devices' 'facilities' tab, where it shows service at my address and next door.

When I go to set up Fios at my address, it only offers 5g, but next door is Fios ready. Can we figure this out and get Fios at my building? I spoke with my landlord about it, and he is willing to make any adjustments to the building to make it possible.

iPhone Air cellphone.

Hoping someone might have some ideas!

My elderly parent, who lives in another state, dropped their Verizon iPhone and broke it. The only thing currently working on it is voice calls (according to them).

They have asked me to help them get a new one through Verizon. But can’t remember their online password (bill is on auto-pay) and can’t use the phone to reset it.

Anyone have any ideas? If I go to a physical Verizon store by me can they assist? Or is there another way to handle? I am not an authorized user on the account, so parent would need a way to authenticate the transaction and have the phone shipped to them.

Going to where the parent is and handling on person is not an option, based on the parent’s preference for involvement.

Hi sorry, I’m sure this question is asked a bunch.

My mom and I are currently with t-mobile but looking for something cheaper (pay $160 a month).

We have old phones so are maybe looking for something with phone upgrades as well

Any help is appreciated!

I got a Google Pixel 10 Pro 35 days ago through Verizon. For over a decade I have been that nerd that goes HARD on screen protectors, like refusal to even open a new phone until I have a new screen protector ready to put on. For whatever weird reason when I got my Pixel 10 Pro I never put a protector on (only a case) and just kept saying "Oh I'll do that later, these screens are built really strong these days anyway".

Well I just noticed yesterday that my screen has damage to it. I have zero memory of dropping this phone in the last 35 days, but there is what appeared to be a scratch on the screen except my fingernail can catch it, so I think it's a crack. It's about 3/4th of an inch long. Genuinely no idea how it happened, but the screen protector sits on my desk unopened, which was so out of character for me.

I'm on a Verizon family plan with the $68/month Mobile Protect and I see that I can get screen repair done for $0 (had no idea that was even $0 these days). No devices are registered yet so no issue there. I wanted ask this community - would it be smart for me to file a claim now and just get the screen replaced even though the phone is only a month old? Or would it somehow be better for me to just put a screen protector on and only file a claim later if the crack gets worse? I feel like there's always some catch with insurance claims.. like how your vehicle/home insurance goes up in cost the moment you file a claim. Something also feels weird about replacing the screen on an almost brand-new phone.. like will it be replaced with an OEM part or an aftermarket part?

Just want to make sure there's no catches or any reason why I shouldn't just file a claim and get it taken care of immediately. None of the 6 phones on our plan have even used the protection plan in over a year so I guess this is what we pay for after all. I've just never damaged a phone this fast after getting one.

I have in hand a new iPhone 17e purchased at the Apple Store and paid in full (no financing). I selected "unlocked" so it's not connected to any carrier and I haven't paid an activation fee. It will replace an existing line in our five-phone Verizon plan.

I intend to follow the advice given in a post from two years ago but wonder (before I get started) whether there's new/better information to accomplish this successfully. Here's what the previous post suggests:

"You will need to sign into your Verizon account & under your phone number who's the option to activate a device. Follow the follow path - devices - choose your line - activate or switch device - activate on an existing line - then follow the prompts. Enter the IMEl of the new phone & vzw will know its eSIM & give you the steps to activate the device."

Would this still be good information? I welcome all help and advice!