r/verizon

Hi all,

At the end of 2025, I sent my Pixel 9 pro fold to Google through an extended warrantee they provided on a battery charge issue. The 9 I sent in had originally been bought through Verizon and was unlocked by them shortly after the sale so I could use it with T-Mobile.

The RMA I recieved is a Pixel 10 pro fold that is also carrier locked to Verizon.

I have reached out to Google and Verizon support multiple times to get this phone unlocked.

-Google maintains they have no way to provide a SIM unlock code. Only Verizon can provide it

-Verizon has said it is unlocked and just needs to be connected to a Verizon cell tower to recieve the code

-I have inserted a Verizon SIM and called Verizon to have them send the code again, just in case it timed out

-Verizon maintains that it is not locked in their system and they cannot help me further

-I have reached back out to google who have even suggested they send me another RMA that I might have better luck unlocking, but they simply do not have a way to send me an unlocked phone or provide an unlock code.

I believe the Verizon issue stems from the fact that they didn't actually sell the 10 to me. They have no record of this phone at all, as far as I'm aware. Google would be the "seller" by way of RMA.

As far as I know, SIM carrier locks are meant to prevent theft of phones that are not paid off or stolen in transit. They placed a hold on my credit card for the full retail price of the 10 that has been released for 5 months, ever since they recieved and inspected my 9.

What do I do here? I've had this phone for 5 months now, unable to use it.

I'm at a point where, come summer, I might just trade it in for some new flagship that comes unlocked. Maybe I will have Google send me another RMA for me to flip to Ebay...

Ideally I would just get this 10 working and be happy for the next 2 years.

Thanks in advance!

Hello, I worked for Russell Cellular up until April this year (2026) I received a paycheck as normal but it didn’t include any PTO. When I quit I had 40 hours left. Does anyone know if that’ll get paid out?

I understand sales is based on... sales. If you don't have customers, you don't earn money. I work for Cellular Sales, a third-party retailer of Verizon. I make 100% commissions for my position. We have had very, VERY low foot traffic in store. They are punishing us AND ALL STORES IN THE MARKET with store based requirements. If the WHOLE store doesn't hit the target, NONE of the employees are allowed to choose their schedules (aka you come to work when they say, you little b*tch. We own you and your time. Go ahead and complain.) Upper management, WHO NEVER WORKS ON THE FLOOR, will choose the days and times you work. They also tell us reps to slide shit under the rug like mobile protection ($19/mo) or perks (min $10/mo for the cheapest ones). Cellular Sales is VERY predatory. They WILL try to hide stuff. They WILL try to convince you. They ARE built on lying. Even my boss messaged me AT 10PM asking me to take his shift. I say no, and he gives me a passive aggressive response? I am not omnipotent and able to control foot traffic, nor are we paid to do so. I entirely ignored his message, finding it very rude to demand I just make customers appear?? He can eat my sweaty socks for free.

Word for word:

Him: Would you like to open tomorrow?

Me: Pass. It's my one of two days off and foot traffic has been so bad.

Him: What have you done to change the outcome?

You want me to change FOOT TRAFFIC? YOU WANT ME TO FIX LACK OF CUSTOMERS WHEN MOST ARE FINANCIALLY STRUGGLING IN THE US RN???

AITA?

Edit: To y'all implying I'm being lazy - I've reach out to 108 people last month alone. I hand out business cards to random ass people and businesses. I check invoices from over a year old and reach out to them, even if they have a current rep that contacts them already. Crazy how the immediate reaction is "OP doesn't try." That same manager trying to give me his shift has been actively trying to avoid coming into our store specifically for over a month. If that doesn't say enough, lick boot elsewhere. Bless.

Im not a Verizon customer, but they have some steep deals on phone cases I’m interested in at the moment BUT

I go to pay $20 in full (no financing) for a case and Verizon won’t let me check out til I submit credit info including my social security number etc

i have neither the trust or patience with many companies to follow through with what feels like a ridiculous process for a $20 paid in full chunk of plastic phone case.

why are they asking for this?

Recently purchased a blacklisted phone from marketplace. The one time i do not check and was in a rush it got to me. The phones from verizon its unlocked and there was no icloud lock. Any suggestions on how to get this cleared/if the carrier would do anything?

I used 145GB of high speed data this past month. That equates to almost 5GB a day.

TravelPass give 5GB high speed data per day, then unlimited 3G data.

International Travel Plan gives 20GB high speed data for the month, then unlimited 3G data.

I might easily exceed the 20GB in the first week of my trip.

TravelPass would cost $92 more than the International Plan.

What do you think I should do?

I’m traveling to the UK for 3 weeks and I already purchased a 20gb eSIM through Redteago that just has data.

I still want to be able to receive iMessages with my Verizon number, but I do NOT want to pay for the $12 a day TravelPass since I do not need to be able to make phone calls or use Verizon data.

Basically I’m just trying to figure out:
-Can I keep my Verizon line active just for texts while using the eSIM for all data?
-How do I prevent TravelPass from automatically triggering?
-What iPhone settings should I use so Verizon doesn’t roam and charge me?
-Do I need to disable anything in the Verizon app beforehand, or is turning off roaming on my phone enough?

Any ideas? Thanks!

I get an email from Verizon my password has changed. It says if I did not make this change (I did not) to call them. I call them. Four times! And their automated system hangs up on me every time.

So someone is fucking around with my account and access and Verizon wants me to call them, no link to auto flag this as fraud, because it’s 2026 and Verizon isn’t a huge corporation, and then I can’t even get help.

So unacceptable.

Im on her plan cause its cheaper to be added there than to buy my own plan. I pay for it! Anyways............ anytime i purchase anything on an app, instant trouble. Asks me to verify, then again, then again, and it has her card on my iphone, I tried adding apple cash, still nothing works. For one this makes no sense. Its like Verizon has made the family organizer manage all purchases? Why would she need to be able to see my purchases? Wtf m8. Can someone please educate me on this? I know a lot of info I give maybe incomplete, its cause Im drunk and uneducated on this, but I hope I made somewhat of a clear attempt at a question I have cause its so annoying my mom asking me why you buying tinder premium? Why you spend 200$ on angry birds 3 and plants vs zombies WTF... nahh kidding bout the ladder. Ok, bye.

BTW TO CLARIFY. THIS ON IPHONE

Have been with Verizon or indirect companies since Covid. The last year alone has been the worst for reps, customers and anyone who even has to deal with Verizon. New commission structure sucks, I’m in a busy store with 10 reps, and half of the team doesn’t make a check. Got reps jumping over each other just for in store pickups. It’s not even like traffic is down that much here. it’s just ALL about new lines.

I want to fix problems, I like to take the time helping people, mainly so I don’t see them again, but also because it feels good. Recently, it’s all I deal with, I had to stop. I hit my numbers, but I’m over the game. I’ve done this so long i just want out.

Verizon used to listen to us, and make changes. Not a single survey in the past like year. I can’t be the only one that feels this way, and it almost feels like it’s only going to get worse. I been telling myself for the past 2 years it would get better and it hasn’t, only worse for customers and exceptionally worse for employees. Wonder why when you come in with a dumb question the reps treats you poorly? It’s because we’re being treated like shit and not paid to deal with that anymore. Just do in-store pickup so you don’t have to deal with upsells, because you will end up with a line you didn’t ask for and you’ll think you’re getting a deal.

Only problem is I have no idea what to go into, working on my own business, but not enough work to just swap over completely. Mhl might be calling my name

So I was super excited to see that the four lines I was porting from T-Mobile for iPhones were readily available for pick up at a local store of mine in Stockton. I thought to myself great I'll place my order now. It said pick up should take 2 to 4 hours and I can swing by that same evening and pick them up. It's now been 48 hours and nobody seems to know what's going on. I called Verizon and they said oh sorry there was a security hold but we cleared it - that was early morning yesterday. Here I am still waiting. Any thoughts on who can actually help me? Should I just swing by the store?

I have no idea where to post this, but I'm a Verizon customer and this seems as good of a place as any. So, here it goes...

I live in the US and am getting mutiple political spam messages a day. It has been getting worse over the last few months and it will only get worse still as we get closer to midterms. I understand that political messages aren't spam under federal regs and are legal if you opt into them (which many people do unknowingly).

The thing is, none of them are addressed to me--they are all addressed to my mom ("Hi, [Mother's Name]!"). So, it doesn't seem like I personaly opted into something. And I have had this number for 25 years. In that time nobody else has used it. For the first 10 years, I was on a family plan with my parents. We split the account 15 years ago, and I've had my own account for this number and have been paying the bills ever since. And the political text messages to my mother only started a few years ago and, again, are getting worse. So, it's not like she agreed to something when we were on the same plan/account.

Replying "STOP," reporting the messages as spam, and blocking the numbers doesn't seem to do anything. It's not the end of the world, but I'm absolutely sick of getting text messages "from" JD Vance and company telling me that the country is going to collapse if I don't donate $10...

Any ideas on how this happened in the first place? Any ideas on how to get it to stop beyond the above?

During the severe thunderstorm. Anyone else?

I looked online and it looked a bit confusing and more of the "Transfer of Service" like moving a number to a different account.

However, what is the process of moving a Line, the phone itself (thats under a Device Payment Plan) to another account. I have a line on my account and that person wants to move to another account they will be under but the device is under a Device Payment Plan. Would that line be able to do so? (I know at T-Mobile this was possible and a thing at least 7 years ago I would assume the same for Verizon).

I'm a 19F who is currently living with her abusive mother and facing homelessness possibly by saturday. my mom had me on an unlimited data plan and she paid for both of us and when i had money or a job i would chip in and pay my half.

i currently have no job or money and i was going to move out later this week or early next week. i had connections (primarily my aunt/grandma) and like i said plans were had. well her being the narcissistic mother she is she managed to find a problem out of literally nothing. so she called customer service to disconnect my cell service and phone all together.

i tried to get a sim card and when i went to verizon (had to walk in eighty five degree weather) i had everything. my id, my money, and my phone. we needed access to get into my mom's account since she apparently holds legal responsibility over it. it was like pulling teeth but she gave us the pin. unfortunately due to my mom still having legal responsibility i cannot get a sim card due to my phone being DISCONNECTED. also, the only way to get a sim card is if i had my own plan and i don't have the money for that at the moment.

now the worker did say that me and my mom would have to be on the same line with a customer service representative on the phone... and that's an issue because my mom is my mom 🗿 i tried to explain the situation to her and that it wouldn't cost a dime but it was a mix of her not trying to listen and honestly trying to possibly sabotage me. so i don't think that's happening anytime soon.

so i want and need to know if there's any other way. i know i could get a new phone but i don't have the money and i need to be able to contact others. she already talked to my aunt and set a bad precedent for me which apparently is making my aunt rethink of picking me up and even giving me a place to stay. so this situation is kind of dire.

EDIT: she's also trying to turn off the wifi as a whole as that's the only way i've been able to talk to ppl and ask for help from my online friends.

My business has downsized and is in the process of being sold. I tried to go online and disconnect the unused lines, but was prevented from doing so because I'm a "Valuable Customer" and have "Offers Available". The only way I can get past this block is by calling Verizon business, as asking their chat "Couldn't process my request". I was on the phone over 30 minutes to get this done., and that was with skipping over the offers as the gentleman I was speaking with realized that won't do any good in my case.

I normally am not the type of person to complain, but this is predatory behavior and should be illegal if it isn't already. Do better Verizon.

6 days ago both iPhones on our account started having cell service issues around our neighborhood. We’ve been here for over a year and never had these issues. Both phones going between SOS and 1 bar of signal for 6 days now, in an area Verizon says is 5G. Per a Nextdoor post, about 25 other people are having similar issues around the area, though timelines seem to vary.

I’ve contacted Verizon multiple times through chat across Sunday, Monday, and today. I see 1 support case open in Service Central, that ID starts with “V”. I’ve also received another case ID that starts with “V”, but don’t see it in Service Central. I also see another record in Service Central that appears to be a ticket, its ID starts with #MR. I’ve also received another #MR record ID, but don’t see it in Service Central.

Whats the difference from the Verizon side, between the “case” that starts with V, and the “ticket” that starts with MR? Which is more significant when referencing the issues?

I’ve been with Verizon for over 20 years. I have 4 phone lines and 2 watches. I’ve had the Verizon mobile protect on the account for a long time but really questioning their service and the bill. Is the mobile protect really worth it? I feel like it’s a scam to have on an account. It feels like free money to them. It’s $68.00 a month.

I hate Verizon more and more each month.

I was talking to my mom on the phone and accidentally hung up. I immediately called back from recent calls list but someone else answered, I said wrong number and hung up. I then tried again and it went to her number no problem. I checked the call list and it has the weird call as her number and contact info, it just was someone else. I am a little spooked. What was this? I had just pulled into my neighborhood when I hung up and called back, so did the satellite send it to someone else perhaps?

Trying to get support for a glitchy setup called Verizon at 866 855 6008. We didn’t fix the issue - but they pushed like hell to get me to buy a $25 home protect service - I said no about 6 times but hey kept on the hard sell. Dude- we have to fix the problem before I want to buy new stuff- Argggg!