Imma need someone higher up to explain to me WTF I'm looking at. Outside of the loyalty upgrades... they want us to move people to simplicity plus to upgrade? are yall fuckin stupid? That shit is $35 or $50 PER PHONE
I MUST be misreading the memo, imma need someone to help me understand here, cuz this looks abysmal
Verizon doesn’t have any trade in promotions for upgrades , you will only get market value of your phone no matter plan you have.
This is seriously frustrating being a Verizon customer and not able to get any free phone upgrade.
I don’t believe it was like this since they were advertising $1000 off. I guess that’s only for new lines.
Anyone having same issues?
Edit: Store reps in comments confirmed this is true starting today no more trade in offers.
Look at this thread
https://www.reddit.com/r/verizon/s/NWXIdarqWD
If anyone is down voting, can you explain why?
This is a serious issue, Verizon isn’t offering existing clients for upgrades.
If Verizon doesn’t want to keep their clients happy , why stay with them?
They're paying me 1300/month. My speeds are insane. 3,886.45 mbps down and 285 up.
Hello everyone I’ve come to a standstill on what else to do and what direction I should head. To give you some background. I have been Verizon for a coupe years now. I have a buddy that works for them and he always hooks me up with the best plans/promotions or so I think he does. I’m not familiar with phone sales so I take his word for it. Anyhow fast forward to April 2026 and my wife wants a new phone. We have a promotion of trade in + $500 credit. My buddy does something called a “TE” order because that is the only way to get trade in value + the $500 promotion. He also says that he can get me a $180 porting credit, plus an additional $200 credit. He says the promotion is if I add 2 more lines I get a free phone that I can sell and just keep the line. So I add my mom on my account and trade her phone. So to summarize we went from 2 lines and an Apple watch line to 4 phone lines and a watch line. My buddy says the monthly payment with all promotions added will be around $160 plus taxes/fees. Fast forward to now and I have yet to see a bill that low. I will attach a photo down below and you can see every single month my bill is different. This has been stressing me out for months and I am extremely EXHAUSTED trying to figure out what is going on and what my actual bill is going to be. What can I do? My buddy seems like he trying to help. He has reached out to district managers, corporate managers and everything he can think of. Again this is all hearsay because he lives an hour away and I haven’t talked to him face to face since this whole started with my super busy schedule. What can I do? Who can I talk to in corporate or something to help me out? Like I said before this has been a huge stress in my life and it’s starting to take really take a toll and bother me.
For some reason it doesn’t allow me to post a photo. Here is the breakdown of my bills from the last couple months. Before all this was done my bill was $128.12
April- $272.94
May- $514.55
June- $293.00
July- $262.59
August- $257.30
September- 216.01
I’m trying to upgrade a line, and the 18 Pro is giving no option for trade in.
Every phone in the 17 line shows a trade in option. I even have an offer under My Offers to trade in my device for $840 off 18 Pro. But no matter what I do or which path I click through does a trade in option exist.
And as usual chat is useless.
Currently have the 5g get more plan, looking at switching to the Simplicity plan to save a little a month. My phones paid for, I rarely ever use the hot spot. I do use the Apple music perk on the get more plan. I know I'll have to choose it or try YouTube Music. Is there anything I'll be loosing or gaining by switching to the Simplicity plan?
I’m on Verizon’s Unlimited Ultimate and I’m planning on buying the iPhone Duo (512GB) through Verizon with the $10/month Flex Upgrade add-on.
Verizon offered $1,200 off the iPhone 18 pro’s so I’m guessing the Duo will have a similar trade in value. I’m trying to understand how Flex Upgrade works over multiple years.
Here’s my plan:
So I’ll trade my iPhone 15 Pro Max towards the iPhone Duo and receive the promotional discount.
I’ll Pay for Flex Upgrade at $10/month.
After about 12 months, I’ll then use Flex Upgrade and upgrade to the iPhone Duo 2.
Then I’ll repeat this with the Duo 2 when the Duo 3 comes out.
My questions!!!!
Can I receive the initial promotional trade-in credits with Flex Upgrade?
When I upgrade to the Duo 2, can I use my iPhone Duo as a trade-in for another promotional discount, or does Flex Upgrade only waive the remaining balance on my old phone?
Does being on Unlimited Ultimate make me eligible for another promotional trade-in offer when I upgrade?
If I can’t receive another promotional trade-in discount, can I still trade in the phone for market value separately?
Is there anyone that actually used Flex Upgrade this way and successfully received promotional credits on a their next phone?
I’m just trying to figure out whether this is a good long-term strategy for upgrading every year, or should I use Apple’s 12 month upgrade program.
Do clowns run Verizon? This is a genuine question.
On Monday, my husband (who used to share a plan with his father, who passed away earlier this year), got texts from Verizon saying he was “added to the queue” and then “next in line” for in-person support at a New Jersey Verizon store (we don’t live in NJ). He thought they were spam so he ignored.
The next day, his phone line gets shut off and he spends nearly all day either on the phone or in person at a store trying to get it resolved. Finds out there are at least 2 other random #s on his account that he has no idea who they are, but they have the same area code. We were able to see one person’s first and last name, email, and phone # and the second person was listed as a backup with just a first name and phone #. I actually called one of them and it’s some bozo who I think was definitely trying to buy an iPhone off the account because he said he isn’t even a Verizon customer but admitted to trying to purchase an iPhone from Verizon over the phone the day before.
My husband spends ANOTHER half day dealing with this on Wednesday, finally gets some resolution with CS creating a “new” account just for him. Verizon claimed there could have been a typo when a rep typed in my husband’s SSN but that seems far-fetched because how would that cause two random people to be added to the account?
Then TODAY after even more time on the phone talking to the fraud department (aka clown school) he submits photos of his ID and they REJECT him as if he’s the one claiming to be someone he’s not.
This has got to be the most infuriating customer service experience we’ve ever gone through. All in, he’s wasted days of his life talking to incompetent Verizon employees and there’s been 0 clear answer as to what’s going and 0 resolution.
Anyone gone through anything similar or have any suggestions on recourse?
Is going to a store worth it or should I just do everything online?
Are there not trade in deals anymore? I have iPhone 17s but it just give a like lump sum not and not money off the phone?
I am needing 3 lines and 2 watches.
I have tmobile rn but I am 100% leaving and Verizon doesn’t want down payments and att does so Verizon is like my only choice. I have a feeling the service is going to suck but I’ll have to live.
I, like many others, have run into the issue where I have received a notification that I need to change my payment method for my order placed last month. For reference my estimated ship date is 10/16. For others that have had this happen, was this an indication they are actually ready to ship now and I may receive my tracking early?
I opened up an account for mobile service with Verizon at the end of September. I had a $200 giftcard offer pop up. The order email says:
Your order qualifies for a reward card offer.
Learn more and redeem in My Verizon. Look for ‘Notification Center’ on your Account overview page, then select View alerts. Submit for redemption by November 29, 2026. You can also visit our Reward Card FAQs for additional info.
But when I go to the site, it ask for an offer code. What should I be putting in it? I looked around my account and there isn't any offer code.
TIA
Just wanted to share what I thought was a smart decision for our 2 lines. We've been on the old "Play More" plan for years and were getting the Disney+ deal included.
Verizon kept nagging to move to the new plans so I looked into them. I liked the discounted Google AI Pro plan so I moved my line to the new plan and left the wife's on the old. Now we get Disney+ with hers and AI with mine.
Why am I arguing? Why is it hanging up on me and most importantly why is it so hard to get help?
I’m not even anti-AI honestly but whatever model they are using is so strict and bad it’s impossible to actually get help.
Also check your bank statements because whatever “Verizon wallet” is pulled 100 out on top of the 100 for “Verizon bill pay” and it’s not showing there end at all. So just a heads up
I need to migrate away from my Tivo/Cablecard and onto IP TV digital adapter.
I currently use my own router and Wi-Fi access points. I'm open to migrating to one or more Verizon CHR30 (I am in NJ), and replacing my current router/access points.
I called the number in the email I received. The CSR wanted me to pay $18/month for a router plus $5/month for the IP TV adapter. I asked if free router was possible and was told no. He did offer me a free $100 gift card.
Is getting the router for free possible or is there always a monthly charge for the router? From what I read on Reddit, a Verizon router is required to get the IP TV adapter activated, the CSR didn't seem aware of that.
Should I be talking to tech support instead of sales?
Hi, I have been with Verizon 19 years and have never experienced anything like what I have been through the last 3 days. I have been paying for 6 lines and my latest bill was over $1,000, and Verizon is about to lose me as a customer and have an FCC complaint. I am looking for the best route to escalate my account to someone that can fix the issue with my account.
I upgraded to the 18pro through preorder....and when I tried to activate it, Verizon could not complete the activation. They say there is a "pending order" on my account that was created by mistake, but nobody can fix it. I was on the phone for 5 hours Friday, and they told me at the end of that call a case manager would be fixing the issue the next day. I never received a call. I then spent 4 hours on the phone Saturday, then 2 more hours in the Verizon store, only to be told that my line could not be activated. On top of that, they weren't able to restore my service to my previous device, which left me with no phone service at all for the entire day. I am a health care provider and this was a huge liability for me. I was told that they couldn't figure it out, and they would escalate the issue. I am on day 3 with still no resolution.
Additionally, another one of my lines cannot be activated due to the same "pending order" issue on my account. I have never missed a payment and the issue has nothing to do with me. I am still without an answer, so I tried to port the number to another carrier. Guess what....2 more hours on the phone and Verizon can't complete that process either. So....I am paying $1,000 a month to a company that I am a loyal 19 year customer, and I have 2 phone lines that are NOT CONNECTED.
Any information about who I can contact to escalate this issue is GREATLY appreciated! Thank you!