r/verizon

My kid loves that app if anyone will not use theirs.

I wanted to make a standalone post for this because I've been working at fixing this for days and the solution posted in some comments by u/starcowboy26 worked and it needs to be screamed from the rooftops!

u/starcowboy26:

Try the following as it was the only thing that worked for me:

I know this is gonna sound insane but after trying every single troubleshooting tip on the Internet and spending over 6 hours on Verizon support, the only thing that finally worked was:

- turn off RCS

- connect to any vpn server in paris france

- turn RCS back on, voila it connects

- turn VPN off

Has anyone else saw this email I just got it.

Thank you for being part of the Disney+ community, through Verizon. With Disney+, Hulu, ESPN Select Bundle Legacy included in your Verizon plan, you've been able to enjoy everything we have to offer, from blockbuster movies, to brand-new series and exclusive Originals at no additional cost.

To keep bringing you the very best in entertainment, we’re committed to the highest quality new productions, alongside fan favorites from Disney, Pixar, Marvel, Star Wars, National Geographic and more.

And because you have Disney+, Hulu, ESPN Select Bundle Legacy through Verizon, after September 17, 2026, you will be saving even more: $27.99 per month.

If, at any point after September 17, 2026, you are no longer on a qualifying Verizon plan, the price of your Disney subscription will increase to $27.99 per month.

I have my current phone, iPhone 16 Pro Max, on device installments. I’m currently at 45% paid off on it. I wanted to switch to Android and get a Pixel. I went through the app and it allowed me to select upgrade early and told me to pay the amount to get it to 50% paid off, send it back to Verizon all that jazz, and gave me the cost breakdown of the new phone. Well i decided to go to the store and the employee told me I couldn’t do it that way since I wasn’t going from iPhone to a new iPhone. Why would the app let me do it but the employee said I couldn’t? I’m just a little confused.

If you're not on one of the "qualified" (old legacy of the Play More) Verizon plans after Sept. 17, 2026, you will be paying full price. Just got an email from Disney Plus informing me about my legacy plan.

Hey everyone,
I currently have 11 phone lines and 2 watch lines on my Verizon account. I previously had the 12-month loyalty discount on the phone lines, but since the discounts were applied at different times, they’ve been expiring gradually over the past 3 months.
Has anyone had any luck getting Verizon to reinstate or offer another loyalty discount once the original 12-month promotion ended?
With this many lines on the account, I’m hoping there might be another retention/loyalty offer available. If you’ve successfully gotten another discount, I’d appreciate hearing what you did — called customer service, spoke with retention, used chat, requested a transfer PIN, etc.

Thanks

Hello, when I check the devices on my router on myverizon website, when I click on any device, the host name says "Nicolas Macbook Pro". Im just curious if this shows for anyone else too. I dont own a macbook and dont know anyone by that name, especially on my network. If anyone can let me know if it's just a placeholder or bug, or I got hacked, Id appreciate it! Also the host name is greyed out and I cant change it

As has been noted here before, Verizon sold people Gizmo Watches with an app (GizmoHub) that worked pretty well. Because it plays nicely with other Gizmo Watches and they're popular with my kid's friends, we bought one earlier this year. A couple of months ago, Verizon told everyone it was discontinuing the app that worked with it and that everyone had to move over to Verizon Family.

When I tried to sign up for Verizon Family it wouldn't work. I called and went through it with a tech support numerous times. I assumed it wouldn't operate because I didn't have a cell phone through Verizon (I have a Verizon account for internet), but was told they'd figure it out and call me in a week. It would be wild to sell a bunch of people a device that would immediately become useless and not tell them that was going to happen, right? The tech implied it would get fixed.

No surprise, no one ever called me back.

Parents with the app got another text this week stating that the app would shut down, so I called tech support and deleted the account, et cetera. After going in circles many times I finally got to the final account screen and it said it wouldn't work. This was after 45 minutes+ of trying to get into the account with tech support. The final conclusion was just the answer to my original concern, which is that the app is only accessible to a parent who has a Verizon Wireless account, and because the app is the only way to communicate with your kid it's basically uesless now.

This is unfortunate for many reasons. I bought the watch less than a year ago and it works perfectly fine and the app works perfectly fine. Spending the money to buy something that becomes obsolete within a year is absolutely insane, and when I asked to speak to a supervisor or someone else they just put me on a hold that's been going on for half an hour.

Verizon discontinuing a service that worked after selling it to families in less than a year is awful and I'm hoping Verizon will either keep supporting the app or refund me for every cent I've wasted. If not, I'm going to have to go buy a different watch from AT&T and start this whole process over again. I feel like I've spent an entire day of my existence trying to get this thing that works to just keep working and I will never get that time back.

Is anyone else having this issue?

I own a private uncirculated number, it cost me in 2020 $120 to buy it. 2 days ago I was in the process of ordering FIOS but paused half way through the steps as I can't confirm a date until I'm finally moved to the new location. I didn't finish registering online, but I guess like the unethical business Verizon is, they collected data from the form and now I'm getting spam calls.

I've been getting spam calls from Verizon non stop. I haven't received SPAM calls in 5 years.

How do I stop this? I also received calls late at night.

I'm sure others have experienced this. But I have been getting these scam calls claiming to be customer service, and they try to offer up additional discounts to my service. The bait was 35% off on my entire monthly bill. Which I immediately told them thereafter, I had the military discount, paperless, and auto pay discounts on my account already. And they said this would stack on top of that. I hung up immediately then.

They call every few days, different numbers. And its the same thing. Yesterday, to play with the scammer, I said I had Sprint. Not Verizon. And clearly the jig was up. He told me to go F#*k myself. Which obviously told me it wasnt a real call.

Anyone else had similar issues? How did you all deal with them?

I've written the Executive Customer Relations team a handful of times over the last 15+ years as I learned it's the only way to actually get help relatively quickly.

I had a payment decline due to a fraud issue with my card on file for autopay. My fault completely as I forgot to take off the old card and set up the new one. Except now, Verizon is telling me I have to pay at a Verizon store and can't set up autopay or any other form of payment online. Which sounds absolutely wild to me considering I've only had one other payment issue in all my years with them. I sent an email to the Executive team first thing yesterday morning, and by noon I had a missed call and an email from the agent handling my case. I wanted to get this done ASAP, and yet I tried calling back a few minutes after the missed call and emailed the agent back right away...and yet here I am 30 hours later without any sort of call or reply back from my initial response to the agent.

I understand that people don't work every day and that I'm obviously not their only case, but to go 30 hours without any sort of reply over a time sensitive issue just seems completely out of left field to me considering how good their Executive Customer Relations team has been to me in the past.

I’m literally crying. I’m so frustrated I don’t know what to do. I have an Airstream trailer on a vineyard property about 90 mins from my primary home. I use home internet to run cameras 24/7 and we use the Airstream on the weekends on the property itself. After 5+ years of use, on Fri 8/7 it started blinking red. A 90 min chat to Customer Support resulted in the conclusion the hardware was faulty and I need new equipment. Easy right? Wrong!!! I was supposed to receive an email confirmation of it being shipped. Never got the email. Never got the equipment.

Today, I’ve spent a total of 3 hours 45 mins on chat. All I need is to know where is the equipment!!! How hard is that? Well, every agent promised to be accountable and see it through. After another 90 mins on chat use, I was told UPS “misplaced” the package and the new order would be placed for 2-day arrival. I’d get a text and email from the agent confirming details. Well that never happened.

Then, tonight, I spent another 2 1/2 hours trying to get help!!! Finally thought it would happen until the agent said they need the IMEI number. The equipment isn’t with me!!! No other agent asked me that either.

I have a MiFi device and I asked for unlimited unthrottled service until this equipment could be sorted and they wanted to change my plan and charge me! WTF?

I don’t know what to do. The thought of trying to solve this with more time invested is killing me. Should I just cancel with Verizon? SO horrible to make customer jump through hoops.

So bought a new phone paying monthly, AFTER, confirming with instore sales person it would be unlocked after 2 months. Only got the phone ao I could transfer my work eSIM after unlock and carry one phone. Never had a personal # in the 15yrs I've been here, always Corp only so thought great. Got home with new phone and as you do did a bit of reading up on services settings etc, then I see this whole FCC thing and Verizon no longer unlocking after 2mths unless phone is paid off.

I chat online with a 'human' and get a screenshot of them confirming it would unlock after 2 months.

2months and a day later, try to add work eSIM still locked. Chat online, told to goto store and explain situation. Did so and was told that salesperson no longer works as they had a habit of giving out misinformation to get the sale....

I explain we are 15/or family customers with 5 lines and this was not an unlock request for fraudulent activity. In fact the sale to me was fraudulent as agreed by the sales rep I spoke to and their customer support agreed.

Im.stumped and peed off and looking for options besides paying it off or returning it at this point. They offer 10% off phone payments for 6 moths, a whopping total $20 and $50 credit.

Am I SOL? They escalated internally and will call me, no confidence that will happen. I could ask for 50% off phone balance and pay the 50% to get in unlocked? Anyway anyone have a similar experience with a positive resolution i could reference?

Ta

For context, this is in a mall and I work at a food spot right across from them so we see each other daily and wave every now and then. One of my coworkers held up a sign that said “hiring?” and they actually needed workers. Tried hiring both of us but I needed more convincing other than “we make a ton of money.” Overall, everyone there is always talking to each other so team wise they seem okay. So generally speaking, I make 24/hr and around 34-37 hours , 4 days a week. They sent the link to their posting and referral and the position is “Retail Sales Associate” full time 5 days a week. It also states “you can earn $16.00 to $21.00 per hour in base pay, plus up to $18,000 a year in individual-based commissions if you hit all your sales goals. “ (Compensation: The starting base pay rate for the location(s) listed on this job requisition is: $20.67 per hour) I’m not sure if he’s baiting me and sugar coating it. Do you guys think it’s worth it to join them and leave my current job? I’ve already been thinking of leaving, I just needed a position with higher pay, otherwise I wouldn’t settle somewhere else. Whoevers worked at verizon, is it good?

I got a $10 Barnes and Noble GC I won’t use, looking to see if anyone has a reward they are open to trading with me? Ideally Chipotle would be cool.

Currently on a Play More plan only 1 line, with the Disney/Hulu/Espn bundle. is it possible to move to a Get More plan? I know I cannot get this through Verizon but is it possible if another Get a more owner no longer wants their plan to assign it to me. If possible, would I be able then to have my existing number moved to the new plan.

Looking at ebay, doesn’t seem like this still exists but please let me in one if I’m wrong.

does anyone have any verizon promotions right now for a free 17 pro on unlimited plus? I could have sworn that i saw this promotion for 1200 off around 2 weeks ago but now its gone and I'm wondering when it will be back.

My location is in a very urban greater Boston City, MA.

I was tired of RCN cable jacking up the price every year even though I had not added any service. Every new customer got a much better deal than I who had been a customer for more than 10 years.

T-Mobile 5G Home Internet was not available, so I picked Verizon with 5 year price guarantee.

My experience:

• Hardware (router) looks very basic, doesn't even have a small display
• Setting up the hardware required to call Verizon
• Powering up (or power cycling) takes ages, like 5'
• Speed varied throughout day, up 10-100 Mbps, down 1-10 Mbps
• After a few weeks I had to power cycle for the first time because the speed got slower and slower. Power cycling restored the speed to 'normal'. This happened a couple of times, so I plugged the router into a smart plug and power cycled once a night
• After some months the real issues started. Speeds dropped during daytime to sometimes Kbps range and this continued for hours. According to Verizon's website there was network maintenance/repair in the area. I had a stretch of 10 days where this started between 9-10 am and went on until 4-6 pm. Without hotspotting through my Mint smartphone I couldn't work.
• I called support several times, got credited here and there but it was not a good experience.
• It got to the point where I requested a new device. Worked well for one day then the trouble started again.
• So I decided to cancel my subscription.

What now:

• I got 5G Home Internet through Mint (T-Mobile) yesterday
• Nice router, with a small display; setup self-explanatory with no registration call necessary
• Startup time: 1.5 minutes
• Speed so far: up 200-300 Mbps, down 60 Mpbs
• Let's see how this continues...

I have a phone that was paid off and removed from the vz business plan. It should have unlocked automatically. Called them twice and chatted once. They act like they are unlocking it for me and promise to reach back out in 2 days, and then nothing happens. When I call back and ask about it, they tell me that it's unlocked. If I call back and don't tell them about the previous call, they confirm that it's still locked. I've heard this happens a lot. Is filing FCC complaint the only option left?