HELP! I have been battling with Verizon for 6 months over promotions/credits
Hello everyone I’ve come to a standstill on what else to do and what direction I should head. To give you some background. I have been Verizon for a coupe years now. I have a buddy that works for them and he always hooks me up with the best plans/promotions or so I think he does. I’m not familiar with phone sales so I take his word for it. Anyhow fast forward to April 2026 and my wife wants a new phone. We have a promotion of trade in + $500 credit. My buddy does something called a “TE” order because that is the only way to get trade in value + the $500 promotion. He also says that he can get me a $180 porting credit, plus an additional $200 credit. He says the promotion is if I add 2 more lines I get a free phone that I can sell and just keep the line. So I add my mom on my account and trade her phone. So to summarize we went from 2 lines and an Apple watch line to 4 phone lines and a watch line. My buddy says the monthly payment with all promotions added will be around $160 plus taxes/fees. Fast forward to now and I have yet to see a bill that low. I will attach a photo down below and you can see every single month my bill is different. This has been stressing me out for months and I am extremely EXHAUSTED trying to figure out what is going on and what my actual bill is going to be. What can I do? My buddy seems like he trying to help. He has reached out to district managers, corporate managers and everything he can think of. Again this is all hearsay because he lives an hour away and I haven’t talked to him face to face since this whole started with my super busy schedule. What can I do? Who can I talk to in corporate or something to help me out? Like I said before this has been a huge stress in my life and it’s starting to take really take a toll and bother me.
For some reason it doesn’t allow me to post a photo. Here is the breakdown of my bills from the last couple months. Before all this was done my bill was $128.12
April- $272.94
May- $514.55
June- $293.00
July- $262.59
August- $257.30
September- 216.01