u/oldprecision

I need to migrate away from my Tivo/Cablecard and onto IP TV digital adapter.

I currently use my own router and Wi-Fi access points. I'm open to migrating to one or more Verizon CHR30 (I am in NJ), and replacing my current router/access points.

I called the number in the email I received. The CSR wanted me to pay $18/month for a router plus $5/month for the IP TV adapter. I asked if free router was possible and was told no. He did offer me a free $100 gift card.

Is getting the router for free possible or is there always a monthly charge for the router? From what I read on Reddit, a Verizon router is required to get the IP TV adapter activated, the CSR didn't seem aware of that.

Should I be talking to tech support instead of sales?