Missing item refund request denied
I ordered an rtx 5070, the amazon box it shipped with was in good condition but the graphics card box felt suspiciously light. I noticed a seal was broken and the graphics card was not inside the box. I contacted customer service and got a refund started but a few hours later I get an email saying my request was denied. I submitted an appeal but I’m curious as to how likely my appeal is to be accepted. Should I do a chargeback from my bank?
Edit: just contacted customer support and I guess the refund is still going through and my account isn’t suspended or anything. The email I received was just so stupidly vague.