u/AvailableClassic4165

Looking at close rate tells you who is winning, but it doesn't always explain why. Sometimes the difference comes down to small things. The way they open the conversation, the questions they ask early, how they talk through price, or how they respond when someone says they need to think about it. We started reviewing conversations in Rilla from time to time and it's interesting how often those little moments are the difference between an average rep and a top performer. I want to know how other sales managers are finding those patterns. Are you listening in on calls and tours, comparing notes after deals close, asking top reps to share their process or just trying to reverse engineer it from the numbers?