u/Away_Drag6898

Seventy days ago I started this mostly because I was frustrated with how expensive and bloated most helpdesk tools are. Small teams shouldn’t have to pay enterprise prices just to manage support tickets.
So I started building one from scratch, in the open.
Here’s what’s shipped so far:
• Ticket creation, assignment, and status tracking
• Agent dashboard with queue management
• Email integration (inbound + outbound)
• Basic reporting
What I’m working on now:
• Canned responses / macros
• SLA timers
• A cleaner notification system

Ready for feedback and insights.
Check out: https://imaradesk.com

Seventy days ago I started this mostly because I was frustrated with how expensive and bloated most helpdesk tools are. Small teams shouldn’t have to pay enterprise prices just to manage support tickets.
So I started building one from scratch, in the open.
Here’s what’s shipped so far:
• Ticket creation, assignment, and status tracking
• Agent dashboard with queue management
• Email integration (inbound + outbound)
• Basic reporting
What I’m working on now:
• Canned responses / macros
• SLA timers
• A cleaner notification system

Ready for feedback and insights.
Check it out: https://imaradesk.com

Seventy days ago I started this mostly because I was frustrated with how expensive and bloated most helpdesk tools are. Small teams shouldn’t have to pay enterprise prices just to manage support tickets.
So I started building one from scratch, in the open.
Here’s what’s shipped so far:
• Ticket creation, assignment, and status tracking
• Agent dashboard with queue management
• Email integration (inbound + outbound)
• Basic reporting
What I’m working on now:
• Canned responses / macros
• SLA timers
• A cleaner notification system

Im ready for any feedback or suggestions.

https://imaradesk.com

How are you currently handling customer support for your product or business?

What tools are you using, and what’s the most frustrating part about them?

I’ve been working on a Saas helpdesk that can help small-medium businesses to track, manage, resolve customer tickets. With cloud and open-source versions

The idea was to let businesses be able to:

- Manage tickets

- Manage Kbs

- Track SLAs

etc

This is a bootstrapped solo project, No funding.

I’d appreciate any feedback.

https://imaradesk.com