Trying to understand how candle makers handle the money side. Between wax, fragrance, jars, wicks + Etsy/Shopify fees,
figuring out the true cost per item seems like a pain. Do you use a spreadsheet, an app like Craftybase, or just
estimate? Curious what actually works without being too expensive or complicated. Thanks!
Running a small store and the "where's my order?" emails are eating my time. Same handful of questions over and over
(where's my package, what's your return policy, when will it ship).
I looked at the big helpdesks (Gorgias, Tidio) but they charge per ticket / per AI resolution and the bills get scary
fast for a store my size. Feels built for big brands, not small ones.
So I'm curious how you all actually handle it:
- Just answer everything manually?
- Use a cheaper app? (which one?)
- A tracking page that deflects the WISMO questions?
Is there a genuinely affordable, predictable-price option out there, or does everyone just eat the emails? Trying to
figure out what's working for small stores. Thanks 🙏
Running a small store and the "where's my order?" emails are eating my time. Same handful of questions over and over
(where's my package, what's your return policy, when will it ship).
I looked at the big helpdesks (Gorgias, Tidio) but they charge per ticket / per AI resolution and the bills get scary
fast for a store my size. Feels built for big brands, not small ones.
So I'm curious how you all actually handle it:
- Just answer everything manually?
- Use a cheaper app? (which one?)
- A tracking page that deflects the WISMO questions?
Is there a genuinely affordable, predictable-price option out there, or does everyone just eat the emails? Trying to
figure out what's working for small stores. Thanks 🙏
Running a small store and the "where's my order?" emails are eating my time. Same handful of questions over and over
(where's my package, what's your return policy, when will it ship).
I looked at the big helpdesks (Gorgias, Tidio) but they charge per ticket / per AI resolution and the bills get scary
fast for a store my size. Feels built for big brands, not small ones.
So I'm curious how you all actually handle it:
- Just answer everything manually?
- Use a cheaper app? (which one?)
- A tracking page that deflects the WISMO questions?
Is there a genuinely affordable, predictable-price option out there, or does everyone just eat the emails? Trying to
figure out what's working for small stores. Thanks 🙏