u/BBrez1107

Hi, 1st time post. I hope I can get some help. I purchased a new modem (aaris g34) and tried to get it registered. After speaking to live people and texting through customer setvice (about 6 people in total) someone called me back who was from advanced technical support. After trying to register my modem, she told me there is a scheduled outage in NJ, and they are not registering any new modems now, whether I bought it privately or through Optimum.This doesn't sound right. They did thank me for being a customer for almost 30 years though. Can anyone out there help me register this modem?