r/OptimumOfficial

This is a nightmare… i blindly agreed to add a optimum mobile plan to my internet service to lower it because I was paying almost 130 a month!!!!! the employee who offered me the deal said that I could cancel my optimum mobile plan and I could keep my low internet bill. easy right? NO. I called optimum mobile after a month and they said that they could not cancel my plan unless I paid for the phone… usually the phone they give you is free but for me they want me to pay 200 dollars for it… i don’t know what to do… I don’t use this phone… helpppo

Money hungry company!

Do not use optimum for wifi if you can avoid it. I paid them 2x a month for slow wifi, and when i cancelled, no one notated that i cancelled my service so they continued to bill me. When i called to report that i was paying 2x a month and that they continued to bill me after cancellation not only did they call me a liar but they also told me I still have to pay the bill that they billed me after cancellation. With my new wifi company, i pay half the amount i was for better internet.

I was on with support for 45 minutes. Reset my username and password seven times. Doesn’t work. They escalated my problem twice. Of course, no one spoke English as a first language, and no one was able to resolve it.

Over the past year, I've tried and failed repeatedly to create an Optimum ID. I'm always connected to my home network with zero VPN/firewall, and I always get the same message—"You can only create an Optimum ID on your home network." This hadn't really posed an issue, as I was able to pay my bills using the Quick Pay feature, and I had no need to read my bill because the amount checked out with what I was expecting.

However, I just received a bill that is significantly more expensive, with no explanation. Because I can't create an Optimum ID, I can't log in to view the billing details, and I can't contact a customer service rep.

I will not pay my bill until Optimum fixes this. I am very close to switching internet providers because of this experience.

I hope this is monitored by someone at Optimum.

Last Friday I finally cut the cord and returned my cable box in NJ, leaving with just my internet and an old land line I ported over years ago that is tied to many accounts. Unknown to me someone signed me up for Total Care at $30 a month for all my devices. I did not agree to this nor was it mentioned and only knew due to an email.

Monday, after a lot of "fun" with AI I finally spoke to a live person and after a time had the service removed. Today I received an email welcoming me to Total Care again for less service at $10 a month. I did not authorize this either. Once again I spoke to a rep and cancelled that.

How is this happening? It's not like they are being sneaky as I get the welcome emails alerting me. Is it a communications issue? Is someone signing me up to make a quota? Otherwise, these unauthorized add-ons really feels like fraud.

Next time this happens I am switching to Fios (my neighborhood is wired for it)

EDIT: I also filed a complaint with the FCC