will switch providers if optimum does not fix this
Over the past year, I've tried and failed repeatedly to create an Optimum ID. I'm always connected to my home network with zero VPN/firewall, and I always get the same message—"You can only create an Optimum ID on your home network." This hadn't really posed an issue, as I was able to pay my bills using the Quick Pay feature, and I had no need to read my bill because the amount checked out with what I was expecting.
However, I just received a bill that is significantly more expensive, with no explanation. Because I can't create an Optimum ID, I can't log in to view the billing details, and I can't contact a customer service rep.
I will not pay my bill until Optimum fixes this. I am very close to switching internet providers because of this experience.