
New York City’s Click-to-Cancel Rule is In Effect!
Let's hope Optimum bends over and obeys, rather than squirm and wriggle more BS around it with endless loopholes. And hope more that this finally expands across the entire country, because the nightmare of trying to cancel them is obscene -- and now, it's a crime :-)
>On July 10, 2026, the New York City Department of Consumer and Worker Protection (DCWP) announced the adoption of the Click-to-Cancel Rule (the Rule) — the first municipal rule of its kind in the U.S. The Rule takes effect on October 1, 2026, and applies broadly to automatic-renewal and continuous-service subscriptions for goods and services offered to NYC consumers. Noncompliant practices will be treated as deceptive trade practices under the NYC Consumer Protection Law. Additional information is available on the NYC government website.
>Enforcement and penalties. DCWP may seek restitution of amounts charged after the consumer’s first cancellation attempt. Civil penalties escalate from $525 for a first violation to $3,500 for third or subsequent violations. Each deceptive statement, description or omission may constitute a separate violation, potentially creating significant aggregate exposure for businesses with large consumer bases.