Services I did not order -- fraud?
I hope this is monitored by someone at Optimum.
Last Friday I finally cut the cord and returned my cable box in NJ, leaving with just my internet and an old land line I ported over years ago that is tied to many accounts. Unknown to me someone signed me up for Total Care at $30 a month for all my devices. I did not agree to this nor was it mentioned and only knew due to an email.
Monday, after a lot of "fun" with AI I finally spoke to a live person and after a time had the service removed. Today I received an email welcoming me to Total Care again for less service at $10 a month. I did not authorize this either. Once again I spoke to a rep and cancelled that.
How is this happening? It's not like they are being sneaky as I get the welcome emails alerting me. Is it a communications issue? Is someone signing me up to make a quota? Otherwise, these unauthorized add-ons really feels like fraud.
Next time this happens I am switching to Fios (my neighborhood is wired for it)
EDIT: I also filed a complaint with the FCC