WAN Issue - ISP Package 2500Mbps / Unifi Speedtest max out around 800Mbps
Hi,
I am really stumped by an ISP connectivity issue.
I pay for a 2500Mbps Up / 2500Mbps Down internet package (UK Provider)
There is a fibre line to the premises, going into a Nokia ONT (capable of 10Gbps).
This ONT was just installed today as a troubleshooting method as my old ONT capped out at 2.5Gb.
The ONT is connected via a CAT 8 cable to a Unifi Dream Router 7 (WAN Port).
When I run speed tests on the Unifi OS, the tests usually peak at around 800Mbps and I cannot get anywhere close to what my ISP should be providing.
The provider of the line has done what they can, such as installing a new ONT and my ISP says the profile on my account is correct.
They are pointing to the Unifi Router being the issue but I cannot see how that could be.
I have tried turning off CyberSecure, IPS, AD Block etc.
I have messed about with MTU / MMS Casting as well as hardware acceleration, frame control etc.
None of the suggested tweaks work.
I have also tried to use a laptop directly into the ONT but could not work out how to get the connection setup.
This is a PPPoE connection and I have to use VLAN ID 911 to dial into my ISP.
I applied these on my Laptop and setup a Dial Up profile using my ISP login details.
It shows connected but I cannot get online, even with DNS manually set to 1.1.1.1 or 8.8.8.8
Any other ideas on this please?