r/CityFibre

After installing poles many many months ago, City Fibre have apparently now completed their install on my street - in so much as neighbours either side of me can now place orders. My house, used to be a farmhouse until I bought it 15 years ago, when it was split from a field and barn and renamed from 'Farm' to 'House' (just names, no numbers on my street). I believe I've done everything correct and Council UPRN records etc are all correct for my property.

But CityFibre don't believe I exist, and whilst they do have the 'Farm' property listed it's availability status has gone from "Coming soon" to "There's been a problem". Interestingly IDNET's checker lists the Farm with *my* UPRN, but none of the other checkers appear to mention UPRN.

I've got the same problem with OpenReach (which I suspect was the initial source of CF's database) - they installed to 'Farm' decades ago to still supply copper to the property (now 'House') which Plusnet bill to 'House' but were unable to figure out how to get OR to update their data. Same story from OR engineers when they come to fix faults over the last decade who are confused by the address when they arrive, but can't get the data fixed! OR still haven't installed full fibre in the area, so I've just got what was already here.

There doesn't appear to be any way to contact CF, as a consumer, so can anyone recommend ISPs who might be able to do so on my behalf?

at this point, i think it would be a good idea for them to finally let other providers take capacity at cityfibre exchanges instead of just sky so that other providers can finally get 5 gig as a package option no?

my contract with zen is nearly over and i want 5 gig. i've been with zen since day 1 when cityfibre released in Leicester and i use the capacity needed for it every month on 2.5 gig and in addition to that, Zen provides me with a block of ips (other services either provide a single static ip or use CGNAT) that i also use.

PLEASE LET US FINALLY GET IT.

Hi all, my Internet has been down for 12 or so hours and my PON light has been flashing green. I've tried powering it down and the reset button but no joy. Any other tricks I can try? My isp aquiss has logged a ticket with cityfibre but no idea whether it's been investigated or not.

Hi for the last couple of days they hav been putting full fibre into our MDU (I believe it’s called an ont on the door?) and city fibre are here now wiring all those boxes together (the ont if it is that) I wonder how long after the work till I can get an isp to install
Thanks in advance

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Vodafone has been hiking the price ever month for a while now, and my contract's coming to an end. I've seen Toob as an option, which is available in this area.

I was wondering if anyone had made the move from Vodafone to Toob (or just gone to Toob from any other provider, really), and had any thoughts, opinions, feelings on the matter beforehand?

It'd be really helpful to hear some opinions, thanks!

Is anyone else having issues with their broadband service from theone suddenly going down? I'm a migrated Octaplus customer and I've not had any issues with my connection until today when it suddenly went off. I have paid the latest invoice which is until end of June.

About two years ago, I requested fibre through Toob. They contacted City Fibre and scheduled several appointments for inspection and installation. Unfortunately, due to uncooperative residents in my building, the process was delayed repeatedly over ridiculous demands, such as cables needing to match the colour of the bricks or walls, and boxes on top of doors needing to be painted, while others refused to have the boxes installed. To cut a long story short, they recently received a letter stating that they cannot renew their old broadband service because they require fibre. They contacted Sky and City Fibre says no, same with Toob, said NO. Vodafone is no longer listed, and while some other companies are available using my postal code, the main providers are not. Is it possible that my building has been blacklisted? Or are the restrictions limited to certain streets?

Any suggestions for this matter?

There is a contact email or phone number?