u/Background_Court_134

A week/2 weeks ago, I accidentally deleted the connection to a 401k account I rolled over. This deleted all the historical data unfortunately, and so it looks like I had a massive jump in net worth in a single day when the money transferred accounts. I reached out to support, and they said they can’t recover it, but I could give them a few historical points to input manually.

Since I replied to that email, I haven’t received any response - it’s been almost a week. Are there any tips to getting a response back from support? I’ve been using the app for multiple years, so was hoping my problem would get addressed quicker than this :( even their bot “relay” hasn’t been responding to me, lol