u/BadAthMOFO

I'm building an open-source way to manage instructions across many voice agents. Looking for feedback.

I'm building an open-source way to manage instructions across many voice agents. Looking for feedback.

A team I work with runs a voice agent for each of their customers, all restaurants. Every agent has its own long prompt, mostly copied from the others. When they changed how agents handle food allergies, someone had to edit every prompt by hand and hope they didn't miss one. Some prompts had already drifted: one said "never upsell more than once per call", another said "twice", and nobody remembered which was intended.

So I started OpenSOP. You write the shared parts once:

  • Bases: brand voice, identity, policies. You can lock one so no agent can drop it.
  • SOPs: procedures with a goal, steps, things to never do, warning signs, and the tools to call.
  • One short file per agent: its platform ID, its own facts, and values like the restaurant name.

A CLI builds each agent's full prompt and shows what a change touches before you merge:

$ opensop plan sops --against main
3 agents change:
  base `brand-voice` edited → 3 agents: luigis-trattoria, sakura-sushi, tonys-pizza
  SOP `reservations` edited → 2 agents: luigis-trattoria, sakura-sushi

followed by the exact prompt diff for each agent.

Everything is YAML and Markdown in git, so review is a PR and rollback is a revert. The agent just loads its built prompt, one file read. The repo has a LiveKit example, including one restaurant whose agent speaks only Spanish. If you already have prompts, there's a skill for Claude Code, Codex and OpenCode that converts them and checks nothing was lost.

What I'd like to know:

  1. How do you manage prompts across many agents today? Copy-paste, a prompt management tool, something in-house?
  2. Would you write SOPs in YAML, or does that get in the way?
  3. What would stop you from trying this?

Repo: https://github.com/amanmibra/opensop (Apache-2.0, early)

u/BadAthMOFO — 10 days ago

Anyone had a voice agent held up by security or compliance before launch? What did they actually ask for?

I run a call security company, so this is partly a selfish question, but I want the real version, not the sales version.

We keep hearing the same story from teams building voice agents at banks, healthcare, etc (regulated businesses basically). The agent works. Latency is fine. Demo goes great. Then it hits security review and stalls for weeks. The questions I have heard so far: how do you stop it from disclosing account details to the wrong caller, how do you verify who is on the line before the agent takes an action, what happens when a caller tries to talk it out of its instructions, and who gets alerted when it goes off script mid call.

Most teams I have talked to answered with prompt rules and post-call transcript review, and the reviewers did not accept either as a control since the incorrect action already happens.

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u/BadAthMOFO — 1 month ago