u/Barkermussh

I contacted YouFibre chat through the app a few hours ago today.

I was basically enquiring about the 'double your speed for a lower price' (£30 per month) offer.

I was previously on BRSK, and was automatically moved over to YouFibre.

I'm on the 900 Mbps up 900 Mbps down, with a static ip.. costing me £42 per month (too much I know) under contract until this coming November.

So, I'd basically asked them how one would go about doing so, as the only information given about You 2000, was to contact chat.

Anyway, being a Sunday, I didn't expect a response from the Chat for a while, so I went and did some chores, etc.

I then came back to find 3 emails in my inbox from YouFiber.

Two of those emails were identical "YouFibre pre-contract summary' emails.

The other email was a 'Your recontract order confirmation from YouFibre'

Basically saying thank you for my order, and showing my new fixed price/contract running fom 01/06/26 until 01/06/27.

How the hell have they confirmed the order without my confirmation???

The two pre-contract summary emails clearly tell me that I'm nearly there, and that I need to confirm my order (which I didn't do)

Also, all 3 of those emails came at the exact same time, 13:50 UK time. So it's like it was done before the emails were even sent!

Going back into the YouFibre app, it does indeed show in my Dashboard that I'm now on the *You 2000 1800 Mbps upload; 1800 Mbps downlad; contract period 01/06/26 - 01/06/26.*

I tried going back into Chat, but all I keep getting is that Chat is paused due to high volume.. and I can't seem to find a chat history log anywhere?

Two things here have really annoyed me, one and most importantly, is how they confirmed me to a new longer contract without my confirmation! (I'm aware I have 14 days to cancel)

The other being, that there has been no information given about an install/being given a new router.

I'm currently using the BRSK technicolor router, which I'm guessing will not be able to give the 2000 speeds? And I'm guessing I would also need my ONT provisioning?

But I've heard/received nothing from YouFibre after those 3 emails, it seems they've just banged me onto YouFibre 2000 with zero information.

I'm going to try to contact Chat again tomorrow (if it's still paused, then ring instead) for more information and find out how they confirmed my order without my confirmation.