r/youfibre

getting a lot of packet loss tonight, keep getting disconnected, anyone else suffering or know of any issues?

been woth YF since Christmas, first time we have had any issues.

I asked before about using the eeros as my mesh

Talktalk may want the router i have back. But I have 3 extenders I purchased myself

Can I just bridge this onto the current youfibre router or do I need the eero main hub to do this.

Or would I just be best to get another mesh system like deco and do away with the youfibre router and create my own network.

Thanks

Meant to say eero are the eero 6 extenders main eero 6 pro.

Youfibre is wifi 7 router with 2000 line

Thanks again

Anyone know the best way to claim the contract buyout back from YouFibre?

I’ve had my service installed and want to submit my buyout claim, but I can’t seem to find anywhere on their website to upload it. Do you just send the evidence through live chat, or is there a dedicated email/form that I’ve completely missed?

Cheers!

Seem to have an issue with ip6. I have a flint 3 and I can ping6 fine from it if I ssh in but any device on the network can’t ping6. Diagnosed with chatgot so this could be rubbish. Its conclusion was:

My router’s WAN IPv6 address works, but the DHCPv6-PD delegated prefix does not.

WAN IPv6 source works: 2a0e:1d42:0:cc:0:1:0:57a/128
Delegated prefix: 2a0e:1d47:d885:c300::/56

LAN clients receive addresses from the delegated prefix, and tcpdump shows their packets leaving the WAN interface, but no replies return. The router itself also cannot ping externally when forced to use an address from the delegated prefix.

Please check routing for my DHCPv6 delegated prefix.

Does this seem like a reasonable conclusion?

My internet was working fine up until last night. I got cut off and after investigating I realised I was 2 months behind (my fault for not paying attention to my direct debits). So I make the first payment for May via their website link for a manual payment. It takes about 2 hours for a confirmation email of the payment but nothing has changed on my account status or the status of the month I just paid for. I can't even make the second payment because every single link they have to make a payment comes up as expired. I'm in contact with multiple people across multiple social media platforms, being told it could be 3-5 days until the first payment is processed and my connection won't be restored until then. I still need to pay the second month I owe which I can't apparently do until the first payment has cleared.

I'm not expecting solutions, I'm just venting, but what a fucking joke. BRSK would have had this sorted in under 30 mins. What could be taking so god damn long?! I'm trying my best to keep my cool with the customer support but I'm struggling to understand what the issue is, other than whoever they use for their billing software is taking everyone for a ride. I paid half of what I owe and I have the other payment ready to hand over. Just give me my fucking internet?! 🤣

I'm due to have YF installed later this week. I use my own opnsense system for firewall + routing currently.

I've read a bunch of different experiences and info of YF installs, some old and some more recent, and wondered if anyone could clarify a couple of questions:

• Are the installation engineers generally willing to drill the 'wire hole' from inside the property if requested?

• If I've signed up for a static IP, is that an IPv4 reservation, an IPv6 reservation, or both?

• Is IPv6 necessary? I recognise why it exists, but I've got it disabled on WAN because my current ISP doesn't support it. If I leave it disabled on WAN, is that likely to cause any weirdness with connection to the YF network?

• Once install is completed, is it generally as simple as disconnecting the YF-supplied hub, cloning the MAC of the supplied hub into the WAN interface config of my opnsense system, waiting for the DHCP lease to expire (or do I even need to wait?), and then plugging the opnsense system directly into the ONT?

• Although I won't be using the provided hub if I can avoid it, does it allow setting its 'web UI' IP address? Essentially, I'm concerned that if I need to use it, it might end up conflicting with something already on the network. I can always look to adjust the network as needed, but I'd prefer not to if I can avoid it.

SOLVED

By powering down the ont for an hour. Powered back up, plugged Ubiquiti in and it just worked. Thanks to everyone who helped.

Got a Ubiquiti setup. It won't work of course because reasons.

First thing chat support asks for is the SERIAL NUMBER of my new Ubiquiti device. How is that going to help? And they're like a dog with a bone and will not back down.

Hi had Youfibre for around 2 months and had no issues at all until now. On a console upstairs getting NAT type strict along with a double NAT message. Get this even if just the one console is on. Tried wired & wireless but still the same issue. Anyone else come across an issue like this? Thanks for reading.

I switched from BT’s 900 Mbps to YouFibre’s 2 Gbps a week ago, and ever since then, I’ve been losing my internet connection every night at around 2 AM for a few minutes. It then comes back, only to go up and down a couple more times.

What’s going on? I’m usually online at that time, and I need a stable internet connection.

I’m located in PE13.

I joined a bit over 6 months ago and have had some strange intermittent issues that I've contacted support about multiple times but never gotten to the bottom of.

This time I've decided not to stop replying until it's fixed and have had about 15 back and forth emails at this point and have noticed that I've been asked for the same information multiple times and from the way I'm being spoken to, the rep definitely didn't read the relatively short message that they're responding to. I responded asking very simply:

>Am I speaking to a human or a bot?

To which the response was:

>We understand that this is an inconvenience, especially as your preferred router is showing faults on the connection.

As YouFibre, and in order to provide better customer assistance with any broadband-related issues, we recommend connecting and testing using the equipment provided by us so we can troubleshoot further. If no issues are found on our supplied router, we then encourage customers to troubleshoot the third-party device on their end.

This will allow us to accurately isolate the cause of the issue and assist you more effectively.

I'm confused because even an LLM would respond more directly than this. But it feels as though I've maybe hit a context limit since it's such a long email chain?

Anyone else have any similar experience

Hey guys

I upgraded today but my internet seems to have gone down to around 200mbs on 5gz WiFi the wires speed is coming in at 80mbs :/

I just bought some cat7 wires but any tips on what I need to do?

My router is the YouFibre Hub Pro with Wi-Fi 7. I also have a TP link mesh system.

I was wondering if anyone has found YouFibre better than VM? I'm considering starting a plan, but I have no idea how YF is with speeds, do they still claim to have symmetrical upload and download speeds?

Hi iv just recently switched from the provided router to the flint 3 i have cloned the MAC address but can’t seem to get the static ip to work what else do i need to do thanks

My two year introductory deal ends on the 3rd of July. On the 10th of June, I informed youfibre that I wished to cancel my service as I was switching to a different provider. I had an email the following day, asking for my contact number, and nothing since then. No confirmation that my service would end, presumably on the 10th of July, no "sorry to see you go" emails, no offering to give me a better deal than the standard £29.99 a month I would have been paying. When I've left other providers in the past, I've had at least one of the above scenarios. Is this a sign of what the customer service is like from them? I've had no problem with my broadband, so I haven't had to contact them until now.

I'm just a bit concerned that they will keep on trying to take money from my account, as I had an email today saying that my next payment is due, and will be taken from my account on the 5th of July, stating the same monthly amount as the last two years.

What router is everyone using with YouFibre?

The connection itself has been brilliant, but I’m really not getting on with the supplied Sagemcom router. Wi-Fi seems a bit hit and miss, some devices don’t always behave properly, and the whole thing just feels a bit… meh.

Before I spend money on something else, I thought I’d see what everyone else is running.

I’ve seen a few people mention the Flint 2 and Flint 3, and I know there were a couple of TP-Link models that seemed popular, but I’ve completely forgotten which ones they were.

Bonus points if it’s currently on a decent Prime Day deal! 😅