r/youfibre

There’s currently a deal for YouFibre 1000 at £25/month fixed for 2 years, which seems almost too good considering I currently pay Virgin £25/month for only 150Mbps.

I’ve never used YouFibre before and have pretty much always been with Virgin, so I’m interested to hear what people’s actual experience has been like.

How reliable are they? Do you actually get close to the advertised 1000Mbps, especially over Ethernet? Any issues with outages, latency, customer service, etc.?

I’m also curious about the installation. My Virgin router is currently in my living room against an outside wall, and ideally I want the YouFibre router in exactly the same place.

I’m slightly concerned about having loads of visible cabling running around the outside of the house, especially as I believe the fibre will be coming from a telephone pole.

Anyone had a similar installation? How tidy was it and were the engineers willing to route the cable where you wanted?

Overall, would you recommend YouFibre 1000?

Ive been getting moderate NAT on my Xbox ever since joining Youfibre, I was told this was due to CGNAT and to purchase a static IP address for £5 and this would solve the issue

Ive added the static IP to my package today, ive checked and its activated and working fine but im still getting moderate NAT on my Xbox, I get 'NAT type moderate UPnP not successful'

I use Flint 2 router and have made sure UpnP is activated. Does anybody have any idea what is stopping the NAT from going to open now please? Everything ive read suggests the static IP should have fixed this issue

Hey all just a quick question because YouFibre are taking forever to answer.

I have the Nokia XS-010X-R ONT connected to all my own 10gbe routers/switches etc and I am currently on You2000 no issues since install nearly 4 months ago however I have seen I can lock in at £50pm plus £5 for static IP for 2yrs on You8000 this works out great for me.

I asked on the support app if I can upgrade without an engineer visit and they basically said an engineer would be required to check the ONT "AFTER" upgrade, is this really necessary I asked and no longer getting any replies support ticket went silent.

Now surely all they have to do is re-provision the ONT on to the you8000 package right?

taking time off work for an engineer to look at the ONT and maybe run a speed test via his phone is pointless what would that achieve that I cannot do myself...

Anyone here had an upgrade done without an engineer visit?

EDIT------UPDATE-------ANSWER

So from start to finish it took just under 2hrs to get a re-grade from YOU2000 to YOU8000 honestly though they never once mentioned when the re-grade would be done and my probes detected zero downtime either.

I knew my ONT was compatible it was convincing a support staff member it was that was hard...

ANYWAYS

I am now getting speeds over 7600Mbps up and down hopefully it lasts.

I've had numerous issues with this upgrade, firstly I was told it should just work and it didn't and had to get an engineer out.

The engineer arrived and swapped out the ONT, speed tests via my unifi hardware were showing 2.5gbit down and 7gbit up. I was told the issue is my hardware. The engineer did not have any hardware with him that could test the speeds. I let the engineer leave, he was as useful as a chocolate fireguard.

I realised the engineer never left me with a YouFibre router so I got on to support who have sent one out, it arrived but the seals on the box were already open......strange. I connected the router to the ONT and then the unifi hardware to the router, speed tests were even worse. I then removed the unifi gear and stuck my PC straight into the router but again performance was awful. I thought maybe it would settle down but my son started to complain that gaming was impossible after I changed stuff. Jumped on my PC to find packet loss was 25%+.

I have since removed the YouFibre router and gone back to my unifi hardware where speed tests have gone back to pre-YouFibre router.

I have raised a support request but based on everyone elses feedback, I hold no hope. As part of my support request I have requested an engineer to attend with hardware that can successfully test the ONT to the speeds advertised and then I will be happy........wonder if this will happen?!

Following on from my previous You8000 post, I’m now at the point where I’ve told YouFibre that if this isn’t sorted tomorrow, I’ll be leaving.

Quick recap:
I was on You2000, using a UniFi Cloud Gateway Fiber directly connected to an Adtran SDX622v XGS-PON ONT.

It worked perfectly and delivered essentially the full 2Gbps symmetrical service.

I upgraded to You8000.

After the upgrade I was getting roughly 6–7Gbps upload but only 2.5–4.6Gbps download, despite my contract stating a minimum of 7Gbps in both directions.

I reported this to YouFibre.

Support remotely reconfigured my ONT.

That completely killed my fibre connection.

It then happened going into the weekend, when I discovered YouFibre telephone support is only available Monday–Friday, 9am–6pm. Online chat attempts weren’t getting answered either.

My own UniFi U5G/EE failover ended up keeping the entire house, CCTV, etc. online for the weekend.

Eventually YouFibre investigated and found that apparently the ONT serial number was wrong at their end.

They corrected it.

I then connected the supplied YouFibre Hub Pro directly to the ONT and, finally, their router started working.

So you’d think that would be the end of it.

Unfortunately not.
My UCG-Fiber, which worked perfectly on this connection before YouFibre started changing the provisioning, will no longer obtain a working DHCP lease.

The physical side is fine:
Adtran SDX622v XGS-PON ONT
10GE handoff
UCG WAN negotiates at 10GbE
IPv4 DHCP
No PPPoE
No WAN VLAN
Smart Queues off

I’ve now tried:
Power cycling the ONT
Leaving the ONT disconnected to allow the DHCP lease to expire
UCG native WAN MAC
MAC cloning the Hub Pro WAN MAC
Testing the alternative MAC printed on the Hub Pro
Reconnecting YouFibre’s own router to prove the fibre service itself works
At one point, cloning the Hub Pro WAN MAC caused the UCG to receive a 100.106.x.x address, but still no usable internet/static-IP service.

Using the UCG’s native WAN identity, it currently doesn’t obtain a usable IPv4 lease.

I’ve now specifically asked YouFibre to escalate this to their network/provisioning team and:
Clear the DHCP/BNG/Kea lease
Clear any existing CPE/MAC registration
Allow my UCG WAN MAC to obtain a fresh lease
Restore the static IPv4 service
Leave the now-correct ONT serial-number provisioning alone

The UCG WAN MAC has been provided to them.
What is particularly frustrating is that this exact UCG-Fiber worked on YouFibre before their changes. I haven’t suddenly introduced a new router and asked them to support an unknown setup.

I’ve gone from:
Working 2Gbps service → You8000 below contractual minimum → YouFibre remotely changes ONT → total outage → no weekend support → YouFibre discovers incorrect serial number at their end → their router works again → my previously working router no longer gets the correct DHCP service.

I’m now going around in circles with support despite providing them with fairly detailed diagnostics.

I’ve told them today that if they can’t get this resolved by tomorrow, I’m leaving.

I’m not expecting YouFibre to provide technical support for UniFi equipment. I am expecting their network to issue a DHCP lease to the same third-party router that worked perfectly before they changed the provisioning.

Has anyone else had YouFibre support successfully clear the BNG/Kea DHCP/CPE registration after switching between their Hub Pro and a third-party router?

If so, what exactly did you have to ask them to do to get through to someone who understood the problem?

At this point my £79 UniFi 5G Backup has provided a more dependable internet connection than my 8Gbps fibre service, which isn’t quite how I expected this upgrade to go.

Does anyone know if YouFibre allow multiple DHCP leases for multiple static IP addresses?

I'm hoping to create 2 physical networks with their own routers when I get my second static IP, rather than an IP alias on my primary router.

Thought it maybe quicker to ask here than support as we all know how that could go.

Thanks

Edit: Apparently you don't need a business account for multiple static IPs. I've just converted my business connection to a residential connection and been assured you can get a /27 on residential. Only went for 2 statics. Will see if the secondary appears as the agent I was working with has been MIA since last week 🤣

about a month ago neighbour had some installations and around such time i started experiencing some packet loss and latency instability. went outside to find this idk what the hell they did but the bent cable is my fibre cable is this possibly causing my issues

https://preview.redd.it/jdrknts3tvjh1.jpg?width=1816&format=pjpg&auto=webp&s=ba3048c8bf075751c71b11c32add0c93534b1249

Are there truly significant differences between them? The upgrade is cheap, but is it truly worth it? Tbh, most of my equipment is running on 1G max.

Wondering if any other You8000 users have experienced this.

I was previously on You2000 and it was rock solid speed-wise at roughly 2Gbps symmetrical. I’m using a UniFi Cloud Gateway Fiber with an Adtran SDX622v XGS-PON ONT.

I upgraded to You8000 on Friday.

The hardware side appears correct:
Adtran SDX622v XGS-PON ONT
Connected from the ONT’s 10GE port
UniFi WAN is negotiating at 10GbE
Cloud Gateway Fiber connected into the rest of my network at 10GbE
Smart Queues disabled

Immediately after the upgrade, upload increased substantially but download didn’t.

Some gateway speed-test results were:
2.72Gbps down / 6.15Gbps up
2.70Gbps down / 6.30Gbps up
4.64Gbps down / 6.84Gbps up
3.57Gbps down / 7.07Gbps up
3.02Gbps down / 6.50Gbps up
4.02Gbps down / 6.86Gbps up

So the 10GbE path is clearly working and I’ve actually exceeded 7Gbps upstream, but downstream consistently remained around 2.5–4.6Gbps.
My You8000 contract states a minimum speed of 7Gbps download and 7Gbps upload, so I raised it with YouFibre.

Support then told me:
“I have running checks on my side and have reconfigured the ONT. Could you run another 3x speed tests and send me the results.”

Unfortunately, after they reconfigured the ONT, the connection went down completely.

I came home at around 7pm to find the fibre connection was still completely down. I then discovered that YouFibre support closes at 6pm and doesn’t reopen until 9am, meaning there was nobody available to deal with a complete loss of service caused while the issue was being investigated.

Thankfully I have a UniFi U5G Backup with an EE SIM, which automatically failed over and has kept the house online, including the CCTV and other services. Without that, we’d have been left with no internet overnight.

The fibre connection is still down this morning.

The strange part is that the physical Ethernet connection is still there. UniFi shows the WAN negotiating at 10GbE, but virtually no data is coming through it. The U5G/EE backup has therefore been carrying the entire house since the YouFibre connection failed.

I’ve told support that it’s still down and asked them to check/reprovision the ONT.

Has anyone on You8000 with the Adtran SDX622v experienced either:
~3–4Gbps download but ~6–7Gbps upload, or
a total loss of service following an ONT reconfiguration?

I’m particularly interested in whether this turned out to be an ONT provisioning/profile issue rather than the ONT hardware itself.

The U5G failover has certainly earned its keep. I’m just surprised that an ISP offering an 8Gbps service doesn’t have support available after 6pm, particularly when a remote configuration change leaves the customer’s fibre connection completely offline.

I genuinely think YouFibre has been the best experience I’ve ever had with a broadband provider. I’ve used different providers over the years, but the difference since moving to YouFibre has been extraordinary.

I went from roughly 412 Mbps download and 41 Mbps upload to around 2.1 Gbps download AND 2.1 Gbps upload on You2000. That is not just a small upgrade — the upload speed alone is roughly 50× faster than what I had before.

What surprised me most is that it isn’t only about the headline speed. Everything simply feels quicker and more responsive: huge uploads, downloads, cloud storage, multiple devices, remote working, streaming and general everyday use. Combined with my own ASUS BQ16 router, the connection has been absolutely brilliant.

The other thing that impressed me is the value. I’m getting multi-gigabit symmetrical full fibre for around £30 a month, which still feels slightly ridiculous considering the performance.

Of course, everyone’s installation and local network can be different, but based purely on my own experience, YouFibre has completely changed my expectations of what home broadband should be like.

Communication with their team was great both before and after the installation, as they promptly answered support tickets on multiple occasions—even prior to the setup—and replaced the old copper cable so everything looks fine. I also tested the connection through my home server and stupidly thought there was a line issue, when it turned out my own Raspberry Pi 5 setup was internally limiting the speed 😂 YouFibre responded quickly to my ticket, reset things their side and even followed up afterwards to make sure everything was still fine — despite the problem actually being my fault! Meanwhile, my mobile and desktop tests were happily hitting around 2.1 Gbps. Pretty impressive support: responsive, helpful and stable.

If I had to summarise it in one sentence: going from ordinary broadband to YouFibre felt less like changing ISP and more like jumping forward a generation in internet technology. If you want the best as well, use KFJY3B at checkout to get to up to £100 reward + £300 towards your old contract.

Absolutely outstanding so far. 10/10.

Why is it impossible on here to make a post without saying:

It's overkill.

The whole NHS doesn't need that speed.

1000 is enough.

You don't need it.

You won't notice a difference.

99% will never need it and of the 1%, 99% of them are mistaken.

Is it jealousy? I just don't get it.

This has been driving me crazy all afternoon. I have a static IP on my account. I assign my Asus to automatic IP and I've tried leaving it connected and powered on for an hour, powering everything off for an hour, powering off just the ont for an hour, just disconnecting the wan cable and leaving everything powered for an hour.. everything always leads to WAN being assigned a 100.x.x.x IP (my static IP is 154.x.x.x) with no internet access.

I've tried cloning my hub pro mac and doing the same dance above but in this scenario it never gets assigned an IP, it just constantly says ISP DCHP doesn't function correctly. I plug the hub pro back in after like 6 hours of messing around and that immediately connects up fine.

I tried contacting support via chat and asking to have the mac lease released or assign my routers mac to the static IP and in true youfibre fashion he just tells me 'I can't configure your router from our side' then proceeds to ignore me for the next 3 hours.

I'm about at my wits end, especially as the mac cloning is bizarrely not working for some reason. Any ideas?

Edit: I had another go just disconnecting the router and leaving the ont unconnected but powered, left it longer this time nearly 3 hours to be totally sure. Quickly power cycled it after the 3 hours then connected my router. Now it got assigned the IP correctly. Maybe had not left it long enough the previous times.

Hi all. Its happened again ipv6 has disappeared and my ping has tripled. Ipv6 apps are not opening and multiple dropouts have occurred since Friday.

This did happen a few months ago the minute the ping went up ipv6 disappeared and apparently we was out on a route via Manchester instead of our usual London line but it cleared itself up after a few days and I'd almost forgot about it.

Has anybody else in the pe28 postcode noticed a higher ping and no ipv6 etc? Signs are apps like Argos, some banking apps not loading and others taking a longer time than normal.

I also had to manually configure ports to get Internet to the kids xboxes due to the lacking ipv6 and it needed a few outgoing ports opened (mainly cod)

Cheers for reading and hopefully its just a temporary thing while work is carried out.

At my last property I had brysk brilliant service no issues great customer service.

Since moving to You fibre I have had nothing but issues with the service the first week of install I was left with no internet connection for over a week.

3 months down the line and my connection has been throttled due to a billing issue on you-fibres end it’s been over 24 hours and still no resolve no updates nothing.

You can’t even speak to anyone over a weekend it’s getting a little bit annoying now my bill status is on pending on the app but my bill isn’t due until the 17th so they have throttled my connection early and I’ve lost 2 days service out of the month I have paid for!

Is there anyone around who can sort this issue I will be looking for switch provider shortly if this goes on past today.

Hey all! 👋

I’ve just purchased my first home and after multiple renovations I am now in a position to look at installation of Internet. Given the price is extremely competitive, I’ve been looking at Brsk (now Youfibre).

However, when I select the 2Gbps package on their site, and continue, I get a popup saying that there are no installation slots available?

Does anybody know if this is no longer available, or is this simply just a case of website quirks and I need to contact them separately?

Appreciate any support!

Includes 2 10G Ethernet ports and 320mhz Wifi channel.

Currently getting 80-90mbps, when we pay for 2gbps, submitted a ticket but no one had got back to us, any advice on how to get some service?

** UPDATE **

Me and my best friends ChatGPT have been working on this, this afternoon, after trying several configuration settings and driver updates, we eventually unplugged the router and ONT box for 5 mins, rebooted the ONT box, then plugged in the router after a few minutes. This now gives me full internet speed of 1.9GBps, however, the connection is a little flaky and keeps going off, hopefully it'll settle down over the next hour or so.