r/youfibre

6ms ping and 1G up/down, pretty much as it always is and always has been (I really do mean >99.9% of the time) for the ~3 years I've been with them.

Honestly they're genuinely the best ISP I've ever used by a long, long way, and I've been accessing the internet since the dark ages when it was via a dial-up modem that squawked at you, took a minute to connect, and if it did work my modem (yes mine, ISPs didn't give you one back then) was 9.6kbits/s.

BT, Pipex, Demon, Zen, PlusNet and many more I've used over the years and none of them compare to YF. YF are not perfect of course, service does drop very occasionally, and they make mistakes (they failed to attach my old number to my voip when first installed), but every single other ISP I've used, both professionally and domestically, has been worse.

since we were switched from brsk our speeds have been shocking. we are on 2000 plan which ran flawlessly with brsk apart from the very odd downtime but with youfibre its terrible, from them keep switching off band steering to speeds under 7mb happening at random times throughout the day. whats going on??

Anyone else finding YouFibre's DNS servers unreliable?

2a0e:1d40::185:154:147:1 is fine, but 2a0e:1d40::185:154:147:2 has failed to respond to DNS queries since May 15 (5 days!).

185.154.147.1 is also fine, and 185.154.147.2 is mostly fine, failing to respond to a few queries over the same period, but nothing like as bad as its IPv6 counterpart.

Anyone else currently struggling? I'm only getting 1mb download but the full 900mb upload. Tried restarting the ONT, Router and AP but still the same so can only assume it's an issue YouFibre side.

Mines still struggling to get 25mb now.

Not sure if this is normal but be warned.

Moving house and currently have about 7 months left on my youfibre contract - they wanted 5 months payment upfront to cancel

Here's a strange one, has anyone come across this before?

There was scheduled maintenance 2 days a go, which seemed to go smoothly. However, Netflix is reporting I am using a VPN and the programmes which require the UK membership are no longer available.

Ironically, to be able to view those programmes I know have to either stream from my mobile data or enable a VPN with a UK server.

When I check my IP address it is a UK IP (based in London, I am based in Manchester)

Rebooting the router did not help, and I'm a little confused by this!

Any ideas anyone?

Considering switching to youfibre from vodafone. Would you recommend?

Just considering some local reviews.

Still garbage or what?

Hey everyone,

I switched over to YouFibre recently and while my general speed tests look absolutely amazing, I am having a nightmare of a time with live video calls, especially Zoom.

Basically, every few seconds the audio and video completely freeze and cut out for a moment before snapping back. It makes doing any kind of live call completely unusable.

I’ve already ruled out it being a device issue—it happens on my work laptop, a brand-new personal laptop, and my phone. It also happens on personal devices with zero VPNs or work software running, even if I'm sitting right next to the router.

Since it happens across everything but only started the exact day I switched provider, I’m convinced it’s a router setting, an eero firmware issue, or something on YouFibre's backend. Is anyone else experiencing this, or has anyone managed to fix it? I’m about to message their support team but wanted to check here first to see if it’s a known issue. Thanks!

I’ve been given a new router, YouFibre hub with WiFi 7. I previously had the eero and loved the app, I had set timers on my kids devices to pause at night and come back on in the morning.

Is there a similar app for WiFi 7 router? Thanks!

I contacted YouFibre chat through the app a few hours ago today.

I was basically enquiring about the 'double your speed for a lower price' (£30 per month) offer.

I was previously on BRSK, and was automatically moved over to YouFibre.

I'm on the 900 Mbps up 900 Mbps down, with a static ip.. costing me £42 per month (too much I know) under contract until this coming November.

So, I'd basically asked them how one would go about doing so, as the only information given about You 2000, was to contact chat.

Anyway, being a Sunday, I didn't expect a response from the Chat for a while, so I went and did some chores, etc.

I then came back to find 3 emails in my inbox from YouFiber.

Two of those emails were identical "YouFibre pre-contract summary' emails.

The other email was a 'Your recontract order confirmation from YouFibre'

Basically saying thank you for my order, and showing my new fixed price/contract running fom 01/06/26 until 01/06/27.

How the hell have they confirmed the order without my confirmation???

The two pre-contract summary emails clearly tell me that I'm nearly there, and that I need to confirm my order (which I didn't do)

Also, all 3 of those emails came at the exact same time, 13:50 UK time. So it's like it was done before the emails were even sent!

Going back into the YouFibre app, it does indeed show in my Dashboard that I'm now on the *You 2000 1800 Mbps upload; 1800 Mbps downlad; contract period 01/06/26 - 01/06/26.*

I tried going back into Chat, but all I keep getting is that Chat is paused due to high volume.. and I can't seem to find a chat history log anywhere?

Two things here have really annoyed me, one and most importantly, is how they confirmed me to a new longer contract without my confirmation! (I'm aware I have 14 days to cancel)

The other being, that there has been no information given about an install/being given a new router.

I'm currently using the BRSK technicolor router, which I'm guessing will not be able to give the 2000 speeds? And I'm guessing I would also need my ONT provisioning?

But I've heard/received nothing from YouFibre after those 3 emails, it seems they've just banged me onto YouFibre 2000 with zero information.

I'm going to try to contact Chat again tomorrow (if it's still paused, then ring instead) for more information and find out how they confirmed my order without my confirmation.

Posting again because moving house has caused me a headache. I have a ring doorbell. It keeps connecting to the mesh which is up on the 3rd floor, instead of the router downstairs. The connection is so weak the doorbell doesn’t work. I have turned off the mesh, then set up the camera again to get it to connect to the main router but as soon as I turn the mesh back on, the camera connects back to the mesh. When connected briefly to the main router, the signal is perfect.

It is eero so I have the app, but can’t redirect the device to the main router.

Can I re name the mesh and give it a password to make it a standalone router? Does anyone have any ideas? I’m losing my mind, I need the camera to work for safeguarding reasons, it’s not just a gimmick. Thanks (again!)

Just to add some balance to a lot of the posts complaining about the customer service.

I recently had a couple of minor outages, even though all lights were green on the ONT. May 14th happened overnight and internet was down when I woke up. Contacted support on chat and they reset something remotely and got me back up within 1-2 hours. Same thing happened on may 15th.

Been fine since then so assumed it was resolved, however I asked in the chat if they could see the cause of the outage. A very helpful person (Victoria) could see there was an issue with the ONT itself, and immediately booked an engineer to arrive the next day.

Brilliant service all round, I've been with YF for around 2 years I think now and love the low latency and 2Gb up/down. (And no, I'm not affiliated in any way with YF 😂)

Upgraded from 500 to 1000 and got sent the new (from all I can find rubbish) sagemcom router.

Firstly had 0 issues with the Arris router.

Ps5 keep getting ping spikes, fixed with Ethernet which isn’t ideal but ok for time being.
Plugged Xbox in to Ethernet last night and getting Strict NAT with UPNP unavailable. Any idea how to fix this I’ve tried a few thing change DNS to 8.8.8.8 etc.
I’ve tried with ipv6 disabled and re-enabled
Cleared MAC

Am I better just sticking with the Arris router or is this new box of spanner’s really an upgrade? From what I can see it’s just pure issues

Looked into buying a router but don’t really want to when something suitable should be supplied as part of the service