Is YouFibre email support just an LLM?
I joined a bit over 6 months ago and have had some strange intermittent issues that I've contacted support about multiple times but never gotten to the bottom of.
This time I've decided not to stop replying until it's fixed and have had about 15 back and forth emails at this point and have noticed that I've been asked for the same information multiple times and from the way I'm being spoken to, the rep definitely didn't read the relatively short message that they're responding to. I responded asking very simply:
>Am I speaking to a human or a bot?
To which the response was:
>We understand that this is an inconvenience, especially as your preferred router is showing faults on the connection.
As YouFibre, and in order to provide better customer assistance with any broadband-related issues, we recommend connecting and testing using the equipment provided by us so we can troubleshoot further. If no issues are found on our supplied router, we then encourage customers to troubleshoot the third-party device on their end.
This will allow us to accurately isolate the cause of the issue and assist you more effectively.
I'm confused because even an LLM would respond more directly than this. But it feels as though I've maybe hit a context limit since it's such a long email chain?
Anyone else have any similar experience