(Non) Response to cancellation
My two year introductory deal ends on the 3rd of July. On the 10th of June, I informed youfibre that I wished to cancel my service as I was switching to a different provider. I had an email the following day, asking for my contact number, and nothing since then. No confirmation that my service would end, presumably on the 10th of July, no "sorry to see you go" emails, no offering to give me a better deal than the standard £29.99 a month I would have been paying. When I've left other providers in the past, I've had at least one of the above scenarios. Is this a sign of what the customer service is like from them? I've had no problem with my broadband, so I haven't had to contact them until now.
I'm just a bit concerned that they will keep on trying to take money from my account, as I had an email today saying that my next payment is due, and will be taken from my account on the 5th of July, stating the same monthly amount as the last two years.